#131505 - UX Researcher

We are seeking a senior-level UX Researcher to support an enterprise employee-experience and internal-tooling research portfolio. This is a hands-on individual-contributor role for a researcher who can independently take ambiguous questions from initial scoping through study execution, synthesis, and decision-ready recommendations. The work will span enterprise product, service, and operational workflows, with particular emphasis on understanding users' jobs, evaluating AI-enabled self-service experiences, and identifying opportunities to improve productivity and support experiences. Enterprise experience strongly preferred. ## Key Responsibilities * Independently plan and conduct mixed-method qualitative and quantitative research across priority enterprise initiatives. * Translate ambiguous business and product questions into clear research plans, appropriate methodologies, and actionable study designs. * Plan and moderate research evaluating AI-enabled self-service experiences and opportunities to improve employee support. * Test AI-enabled concepts to understand jobs to be done, adoption barriers, trust, validation behavior, and readiness for broader rollout. * Develop participant and recruitment strategies, research plans, discussion guides, study materials, and other research artifacts. * Synthesize qualitative and quantitative findings into concise, decision-ready recommendations for product, service, and operational stakeholders. * Maintain and extend a jobs-to-be-done framework across multiple initiatives and connect new research findings to broader strategic opportunities. * Translate jobs-to-be-done insights into product and operational decisions. * Partner cross-functionally with Product, Design, Engineering, Operations, and Service stakeholders. * Produce clear research readouts, executive-ready storytelling, and documentation of findings, implications, decisions, and recommended next steps. * Maintain traceable research artifacts and findings using collaboration, documentation, and research-repository systems. * Partner with stakeholders to validate tooling and experience decisions before broader rollout. * Connect individual studies to an ongoing strategic research framework and help identify opportunities to improve self-service, reduce confusion, and streamline workflows. ## Must-Have Skills * 5+ years of hands-on UX research experience at a senior individual-contributor level. * Demonstrated ability to independently scope, execute, analyze, and synthesize research studies. * Strong qualitative research-method selection, execution, and analysis skills. * Strong quantitative research-method selection, execution, and analysis skills. * Experience researching enterprise internal tools, employee experience, or complex cross-functional workflows. * Experience working within enterprise product, service, and operational workflows. * Ability to translate research into clear, decision-ready recommendations for product and operational stakeholders. * Demonstrated experience developing and applying a jobs-to-be-done framework or comparable strategic research framework across multiple initiatives. * Demonstrated ability to translate strategic research frameworks into product and operational decisions. * Strong stakeholder-management experience across Product, Design, Engineering, Operations, and Service teams. * Strong written and verbal communication skills, including concise research readouts and executive-ready storytelling. * Proficiency with research platforms supporting participant recruitment, moderated and unmoderated studies, surveys, and synthesis. * Working knowledge of research repositories and documentation tools. * Comfort using collaboration and documentation systems to maintain traceable research artifacts, findings, and decisions. ## Nice-to-Have Skills * Experience researching AI-enabled products, assistants, automation, or emerging-technology adoption. * Experience researching trust, validation behavior, user reliance, adoption barriers, or rollout readiness for AI-enabled experiences. * Experience with employee experience, IT service management, self-service support, or digital workplace tools. * Experience applying or evolving a jobs-to-be-done framework across multiple product or service areas. * Track record of research influencing enterprise-tooling, AI-adoption, or service-experience decisions. * Ability to connect individual studies to an ongoing strategic research framework. * History of translating complex findings into actions that improve self-service, reduce confusion, or streamline workflows. * Experience partnering with teams through launch and measurement rather than ending involvement at research delivery. ## Required Tools & Platforms * Common research platforms for participant recruitment and study management. * Platforms supporting moderated and unmoderated research. * Survey and quantitative research tools. * Research synthesis tools. * Research repositories and documentation systems. * Collaboration and documentation platforms used to maintain traceable research artifacts, findings, and decisions. ## Location, Time & Engagement * Remote contract engagement. * Candidates must be based in an approved LATAM location, excluding Mexico. * Preference for availability aligned with Central Time working hours. * Full-time allocation of approximately 40 hours per week. * Current engagement end date: March 31, 2027.