シニア テクニカルサポートエンジニア — 日本（リモート、東京への出張あり）

About ClickHouse Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 3,000 customers and ARR that has grown over 250 percent year over year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads. The company’s sustained, accelerating momentum was recently validated by a $400M Series D financing round. Over the past three months, customers including Capital One, Lovable, Decagon, Polymarket, and Airwallex have adopted the platform or expanded existing deployments. These customers join an established base of AI innovators and global brands such as Meta, Cursor, Sony, and Tesla. We’re on a mission to transform how companies use data. Come be a part of our journey! ClickHouseは、リアルタイム分析のための世界最速のオープンソース列指向データベースを開発している企業です。日本市場での事業拡大にあたり、日本およびAPJ地域のお客様に対してClickHouseの「顔」となっていただける、バイリンガル（日本語・英語）のテクニカルサポートエンジニアを募集しています。 業務内容 サポートチケット対応、オンコール対応、コミュニティサポートなど、カスタマーサポート業務全般をご担当いただきます Go-To-Marketチームと連携し、POC(概念実証)を含むプリセールス・ポストセールスの技術支援を行います 東京のお客様先への訪問対応（不定期） 日本市場拡大に向けたドキュメント・トレーニング資料・ナレッジベースの整備 日本における新しい市場でのサポート体制構築に携わっていただきます（立ち上げメンバーとしての役割です) 求めるスキル・経験 テクニカルサポート、TAM（テクニカルアカウントマネージャー）、またはソリューションエンジニアとしての実務経験 OLAP/SQLデータベース、クラウド/SaaSプラットフォーム、Linux、Kubernetesに関する実務経験 日本語・英語ともにビジネスレベルで堪能な方（読み書き・会話ともに） 曖昧な状況でも主体的に動ける方 — 日本におけるサポート組織の初期メンバーの一人となります あれば歓迎するスキル ClickHouse、Druid、Trino/Presto等のOLAPシステムに関する実務経験 グローバルSaaS/データ企業の日本法人での勤務経験 Compensation For roles based in the United States , t he typical starting salary range for this position is listed above. In certain locations, such as the San Francisco Bay Area and the New York City Metro Area, a premium market range may apply, as listed. These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or lower than the amounts listed, and the ranges may be subject to future adjustments. An individual’s placement within the range will depend on various factors, including (but not limited to) education, qualifications, certifications, experience, skills, location, performance, and the needs of the business or organization. If you have any questions or comments about compensation as a candidate, please get in touch with us at [email protected] . Perks Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 20 countries. Healthcare - Employer contributions towards your healthcare. Equity in the company - Every new team member who joins our company receives stock options. Time off - Flexible time off in the US, generous entitlement in other countries. A $500 Home office setup if you’re a remote employee. Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. Culture - We All Shape It As part of a rapidly scaling start up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here . Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse. Equal Opportunity & Privacy ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here for our Privacy Statement.