1st Line Service Delivery Analyst

1st Line Service Delivery Analyst Apply Here 1st Line Service Delivery Analyst 💷 Competitive salary ⏳ 37.5 hours per week – Weekend work will be introduced in the future 🏠 Hybrid – 2 days in our Toddington office At Moto , we believe in fostering a supportive and empowering workplace where everyone has the opportunity to thrive. If you’re passionate about delivering quality, love problem-solving, and enjoy being part of an award winning team that values collaboration, we’d love to welcome you! We’re shaping the future of motorway rest stops, and we want you to be part of this exciting journey. About the Role As a 1st Line Service Delivery Analyst , you will play a vital role in ensuring our IT systems run smoothly, offering friendly and efficient support to our colleagues across our sites and offices. This is an exciting time to join us, as we’re making big investments in our IT and infrastructure. We're looking for a skilled and proactive individual to complement our fantastic team. Why Join Us? ✅ Competitive salary & benefits: Up to 10% bonus ✅ Generous time off: 25 days holiday ✅ Exclusive discounts: Up to 60% off for you, your partner, and loved ones ✅ Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance ✅ Career development: Fantastic training opportunities, including funding for qualifications Your Responsibilities Be the friendly first point of contact for IT queries, ensuring colleagues feel supported Provide exceptional customer service with patience and a problem-solving mindset Manage IT requests, troubleshoot issues, and escalate where necessary Work efficiently to resolve technical incidents remotely Ensure accurate ticket logging and maintain clear communication on progress Support 2nd/3rd Line escalations when required Keep systems running smoothly by maintaining detailed technical records What You’ll Bring Previous experience within an IT support desk role Experience with Windows Desktop (10/11) in a business environment Strong troubleshooting skills for technical faults Knowledge of Active Directory administration and Microsoft 365 applications Experience in business application support EPOS (Electronic Point of Sale) experience is a bonus! We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance. 💡 Ready to be part of something exciting? Join Moto in our mission in brightening peoples' journeys through life. 🚀 APPLY NOW! INDCS Department Technology Team Role 1st Line Service Delivery Analyst Locations Central Support Remote status Hybrid Job Type Permanent Working Hours Full-time Closing Date 27 July, 2026 About Moto Founded in 2001, We are the UK’s leader in motorway rest stops. We have more than 70 locations throughout the country, with over 6,000 colleagues dedicated to customer satisfaction. We're one moto family, there are so many incredible brands to work with such as, WHSmith, Costa, KFC, Pret A Manger, Burger King and many more. We’ve carved out a reputation for providing excellent customer service. We’re not perfect yet, but we strive to be. That’s why we have made it our mission to transform the UK’s rest stop experience.