3PL Operations Manager

iFIT’s vision is to create the world's most holistic health and fitness platform, integrating all elements of health - physical fitness, mental health, nutrition and active recovery - into a seamless interactive experience. We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them on their own individual fitness journey. The 3PL Manager is responsible for the day-to-day oversight and performance management of iFIT's North American third-party logistics partners. This role ensures product flows accurately and efficiently from inbound containers through final shipment, acting as the primary point of contact between iFIT's internal operations and external 3PL providers. The 3PL Manager owns vendor accountability, order integrity, invoice accuracy, and continuous improvement across the logistics network. KEY RESPONSIBILITIES 3PL Vendor Management Own day-to-day relationships with North America 3PL partners, including regular cadence meetings and onsite QBRs to drive performance and accountability. Serve as the primary point of escalation for 3PL operational issues, ensuring timely resolution. Order Management and Fulfillment Oversight Review iFIT open order reports and compare to 3PL workflow dashboards to ensure dwell time accuracy. Ensure inbound orders are received, routed, and shipped accurately and on time; monitor exceptions and resolve delays proactively. Order pallets for all inbound containers and communicate with 3PL partners regarding incoming shipments. SLA and KPI Performance Tracking Define, track, and report on key metrics including fill rate, on-time ship, dwell time, and accuracy. Hold 3PL partners accountable to agreed service levels; identify and escalate underperformance. Cross-Functional Collaboration Partner with internal Sales and Customer Service teams to address order stagnation, dwell time issues, and logistics escalations. Communicate regularly with internal stakeholders on inventory status and fulfillment updates. Invoice Review and Accuracy Review all 3PL invoices submitted to iFIT for accuracy prior to payment approval. Identify billing discrepancies and drive resolution with 3PL billing teams. Process Improvement and Standardization Identify operational gaps across 3PL sites, develop SOPs, and drive continuous improvement initiatives to increase efficiency and reduce cost. REQUIRED QUALIFICATIONS 3+ years of experience in logistics, fulfillment, or supply chain operations Direct experience managing or working alongside 3PL providers Familiarity with Warehouse Management Systems (WMS) Experience with order management processes including routing, carrier selection, and exception handling Ability to travel regularly between the US, Canada, and Mexico PREFERRED QUALIFICATIONS Spanish language proficiency Bachelor's degree in Supply Chain, Logistics, Business, or a related field Experience leading or participating in 3PL RFP processes including requirements gathering, vendor scoring, and selection Contract negotiation experience with 3PL providers including rate cards, SLAs, penalties, and renewal terms WHAT WE OFFER Competitive compensation with annual incentive plan Fully remote work environment with flexibility Comprehensive benefits including medical, dental, vision, and 401(k) Opportunity to shape iFIT's logistics network during a period of significant growth DISCLAIMER Compensation may vary based on the job level, your geographic work location, position incentive plan, and exemption status. Although we currently may consider hiring in the states listed below, not all positions are available in all locations, and work in a particular state is not guaranteed. Current list of states where iFIT may consider hiring: AK, AL, AR, AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WY. Subject to applicable state laws, your employment at iFIT is "at-will". At-will employment means that you and the company each have the right to terminate the employment relationship at any time for any cause or for no cause at all. Pay Range: $85,000 — $95,000 USD iFIT does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, ancestry, mental or physical disability, sexual orientation, gender identity, medical condition, genetic information, marital status, veteran status or any other characteristic protected by law.