3rd Party Collector Agent (Mexico ONLY)

3rd Party Collector Agent (Mexico ONLY) Fully Remote • Cuauhtémoc, DF 06500 Apply Overview Travel Percentage Negligible Apply Description Position Title: 3rd Party Collections Agent (Accounts Receivable Agent- Remote in Mexico) Language (s): All applicants must speak fluent English. Any other language is a plus Contract Type: Labor / Indefinite Terms Equip. required: Dual Core (Intel i3/i5/i7 – 7ª Gen, AMD Ryzen 3 1200 / 5 1400 / 6 1700) @ 2.0 GHz, RAM: 8 GB, Storage : 256 GB HDD/SSD, Syst ops: Windows 11, macOS Sonoma o Linux Mint Job Start Date: Immediate Location: Remote Country: Mexico Preferability: People with a disability that has been verified and certified by the appropriate institution. Hours: 9 :00 AM to 6:00 PM US CST Monday to Friday Flexible schedule based on business needs Reports to: Collections Supervisor/Manager Company Overview D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients. Job Description The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services. Essential Duties and Responsibilities include the following: Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction (70 accounts worked / 100 calls (inbound and outbound) targets daily) Work accounts assigned efficiently by meeting productivity and activity goals as assigned Provide excellent service and communication to customers and/or clients, engage with customers and/or clients positively and collaboratively, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures. Engage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email Maintain confidentiality of both internal and external party information Business cultures differ in the various locations that our clients and their customers do business; actively seek to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients Responsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and subject to change; apply the same quality standards to all claims Maintain organized electronic file storage of documents and emails Interface with Client-Facing departments to help identify and meet client needs Support new hires and other co-workers by assisting with training or other questions Respond to written correspondence from customers, and clients in clear, concise, and professional language by keeping language accurate, legible, complete, and by using a positive tone Identify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvements Exercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plans Continuously seek opportunities for process improvement and propose ideas Foster effective communication and collaboration between countries and cultures within all regions Assist in Operational project work as required Act as backup to other members of the Operational Departments Maintain a high level of professionalism and confidentiality with all information entrusted with Qualifications Proficient English written and verbal communication skills 2+ years of collections experience Strong understanding of collections processes and systems. Hands-on experience with CRMS and intermediate Excel skills, data analysis and reporting. Preferred Order to Cash and Purchase Order experience Experience with an automated telephone dialing system and collections database Associate's degree in business preferred Must be detail-oriented, with the ability to work independently. Proven experience working with invoice processing portals, including navigating, extracting, and managing invoice data within such systems