7 CARD- CX Clients Specialist

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US 7card (by Wellhub*) is a leading player in Romania’s wellbeing market, trusted by over 1,000 corporate clients and supported by more than 600 wellbeing partners across 55+ cities. *In 2022, 7card was acquired by Wellhub, expanding our reach. Headquartered in NYC with team members in Europe, North America and South America, we’re now on a shared mission to make every company a wellness company. At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a CX Clients Specialist to join our team in Bucharest ! This is a key, high-impact strategic position within Wellhub. As a CX Client Specialist, you will serve as the fundamental point of contact for our entire B2B client portfolio. This role carries the significant responsibility of managing all corporate segments, regardless of their size or ACV, ensuring an equitable and top-tier service experience for every single partner. Your primary mission will be to directly assist corporate clients across various channels, resolving technical and complex issues to ensure an exceptional client experience that strengthens their long-term loyalty to our platform. YOUR IMPACT Premium Multichannel Support: Provide top-tier support to corporate (B2B) clients across written communication channels (email and chat). Complex Problem Solving: Resolve critical technical and operational account issues, including billing management, employee eligibility, and general account administrator inquiries. Operational Excellence: Operate in strict alignment with Wellhub’s quality, productivity, and operational performance indicators (KPIs). Process Compliance: Adhere rigorously to established knowledge bases and internal processes tailored to each specific contact reason. SLA Management: Consistently meet and exceed Wellhub's quality standards and Service Level Agreements (SLAs) for both first reply and full resolution times. Voice of the Customer: Systematically gather and synthesize client feedback to identify market trends, directly contributing to product/service enhancements and informing strategic business decisions. WHO YOU ARE Languages: Mandatory proficiency level in both Romanian and English. Additional fluency in German or Spanish will be considered a major advantage. Education: High School or Technical school completed. A university or higher education degree is a distinct plus. Previous Experience: Proven experience in Customer Experience (CX) within a multichannel environment (email, chat, and phone), preferably in a B2B corporate or SaaS environment. Technical Skills: Practical knowledge of CRM platforms (e.g., Zendesk, Salesforce). Excellent overall computer skills, with proficiency in Google Workspace being a strong plus. Communication: Impeccable grammar and writing skills, with a professional tone tailored for corporate client communication. WHAT WE OFFER YOU With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include: 7CARD: We give you access to the greatest network of sports & relaxation centers in Romania. FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. (You can change this sentence depending on the role. If it’s hybrid: This is a hybrid role based out of our Bucharest office. If it’s remote : This specific role is a Remote – Romania position, meaning you can work from anywhere within the country.) We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home. PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!). PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled. CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success. CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn ! Diversity, Equity, and Belonging at Wellhub We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here. Questions on how we treat your personal data? See our Job Applicant Privacy Notice.