(80 - 100%) Senior Technical Support Engineer

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Business Manager - Commercial&Operations __ Working in the Energy Industries division, based in eastern Europe, optionally worldwide, you will be cooperating with international teams to maintain the highest levels of customer satisfaction in our worldwide applied solutions for electrical power generation. Reporting to the Head of Product Support, you will perform various product and life cycle activities to assist in the development, launch, maintenance, and profitability of UNITROL, MEGATROL and SYNCHROTACT products. The work model for the role is: #LI-Hybrid You will be mainly accountable for: Own product lifecycle management and continuous improvement by leading feasibility studies and managing global product changes (HW/SW/BOM, tools, documentation, etc.). You contribute to cost optimization, standardization, and continuous product enhancement in close collaboration with Product Management and R&D Drive product quality and technical excellence by analyzing and resolving complex issues across a broad product portfolio. You engage directly with customers and perform remote diagnostics, lead root cause analysis (RCA), and ensure sustainable corrective actions to enhance product reliability and performance Act as a global technical authority by providing expert support to ABB teams and business partners worldwide. You support project-specific adaptations, review engineered solutions, and guide standardization decisions aligned with long-term product strategy Strengthen knowledge sharing and team capabilities by capturing learnings from support cases and translating them into structured knowledge documentation. You coach support line specialists and contribute to building strong global lifecycle support expertise Qualifications for the role: Bachelor or master’s in electrical engineering Minimum 8 years of experience in field service or engineering with Power Generation System know how, Embedded Software and Control Hardware plus Power Electronics (Experience with excitation systems is required) Fluency in English, any other languages like German, French, or Spanish are an asset Intrinsic attitude to drive innovation and improvement Proven organizational skills with the ability to handle multiple projects simultaneously High sense of responsibility and commitment High degree of intercultural awareness Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.