A4 Resourcing Support - Social Security Scotland

The Resourcing Team plays a vital role in shaping the workforce of Social Security Scotland. We lead the recruitment of staff across the organisation, ensuring we have the right people in place to deliver the benefits and services promised to the people of Scotland. We are seeking a motivated Resourcing Support team member to deliver a professional and positive recruitment experience. In this role you will be a key point of contact for candidates and colleagues, supporting them throughout the recruitment process. Your responsibilities will include a wide range of recruitment based administrative tasks for both individual and large-scale recruitment campaigns. You will be working in a fast-paced environment, where adaptability and attention to detail are essential. Based in the Strategic Resourcing team within the People and Place division, your work will focus on delivering recruitment in line with legislation, organisational policies, service level agreements and the Civil Service Commission Recruitment Principles. It is important that our recruitment reflects our Corporate Values of ‘Dignity, Fairness and Respect’. This is an interesting and varied role where every day brings new opportunities for growth and development. Responsibilities Provide administrative support for all recruitment activities across various systems, including drafting and publishing adverts, issuing application and interview results. Work within a fast-paced team to complete tasks with attention to detail to provide the best service possible. Respond to emails and queries from internal and external stakeholders. Support the Candidate Helpline rota, covering 9 am starts and 5 pm finishes on a rotational basis. Maintain correct and up-to-date information, following data protection guidance and handling sensitive and personal information in line with confidentiality rules. Maintaining Microsoft Excel spreadsheets ensuring recruitment information is accurate. Work as part of a team to resolve or escalate queries, sharing information and contributing ideas and views to improve performance. Be accountable for ensuring the case work allocated to you is completed on time and accurately. Support Team Manager and other Resourcing team members in carrying out daily work activities when new projects arise. Success Profile We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements . For this post, the following Success Profile elements will be assessed: Experience: Ability to provide clear advice and support to internal/external stakeholders through written and verbal communication. Behaviours: Delivering at Pace – Level 1 Managing a Quality Service - Level 1 Working Together – Level 1 You can find out more about Success Profiles Behaviours here . How to apply Apply online, you must provide a CV and Supporting Statement (of no more than 750 words ) which provides evidence of how you meet the Success Profiles above. Both the CV and the Supporting Statement provided will be assessed against the criteria for the role. Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment. Should a large number of applications be received, an initial sift may be conducted using the CV and Supporting Statement on the Delivering at Pace success profile mentioned above. Candidates who successfully pass this initial sift will have their applications fully assessed. If invited for further assessment, this will consist of an interview and an in-tray exercise. We aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment. Information Session We are holding a candidate information session to provide you with information about the application and interview process, as well as further information on the role and team. The session will be held on Wednesday 12th August 2026 at 12:00 – 13:00 Please join us using the link below to find out more about the role and working for Social Security Scotland. Click here to join the meeting Expected Timeline (subject to change) Sifting: - between 19th August – 1st September Assessment: w/c 7th September 2026 Interview: - w/c 14th September 2026 Reserve List In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months. About us Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here . We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer . As part of the UK Civil Service , we uphold the Civil Service Nationality Rules . Working pattern Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Agnes Husband House, Dundee or 220 High Street, Glasgow. If you have specific questions about the role you are applying for, please contact us. Equality Statement Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation. Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at [email protected] . Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them. Further information This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, or the broader Scottish Government. Find out more about our organisation, what we offer staff members and how to apply on our Careers Website . Read our Candidate Guide for further information on our recruitment and application processes. The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade. If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via [email protected] . Apply before 17th August 2026 at 23:55 Contact Name - Resourcing Team Contact e-Mail - [email protected]