ACAS Customer Service - ACAS Management

Posted Sunday 16 August 2026 at 2:00 pm Waterloo location, hybrid role (2 days WFH) Permanent full-time opportunity Competitive hourly rate of $39.00 + superannuation + NFP salary packaging 7 additional leave days per year + Fitness Passport + Discounted Private Health Insurance Aged Care Assessment Services (ACAS) operate independently of Catholic Healthcare and plays a pivotal role in ensuring that Older Australians are assessed for the care and services they truly need. Our ACAS team are growing, and we have an exciting opportunity to join our Customer Service team. What will your role look like ? Our Customer Service Officer will provide strong and efficient administration support to the organisation. Day to day this includes: Deliver exceptional customer service over the phone to clients and representatives Conduct all client interactions in a professional, knowledgeable and supportive manner Respond promptly to emails from all stakeholders Provide strong administrative support to ACAS staff to ensure operational effectiveness Escalate complaints to the Customer Care Team Leader in a timely fashion Assist clients with inquiries related to My Aged Care and assessment outcomes Mail My Aged Care support plans and Delegate decision outcome notices to clients Conduct monthly client surveys to gather feedback and improve services Maintaining currency of knowledge relating to aged care services both funded and non funded. Assisting with continuous improvement frameworks to regularly evaluate administrative processes To be successful in this role you’ll need: A kind heart and genuine passion for providing high quality care to the elderly Commitment to excellence in customer service, both internal and external stakeholders Experience with My Aged Care portal and the aged care and /or community services sector Excellent communication skills, written, verbal and listening Excellent planning, organising and problem solving skills Willingness to apply for a Police Check What we can offer you: Competitive hourly rate Not for profit tax benefits so you pay less tax Fitness Passport discounted gym memberships Paid parental leave Long Service Leave after 5 years Discounted Private Health Insurance Apply online now! Aged Care Assessment Services acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability. Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.