Accommodation Manager TWPZ

Date Posted: 6 Aug 2026 Department: Accommodation Job Req ID: 809 Work in a truly unique setting at Taronga Western Plains Zoo, Dubbo, located on Wiradjuri Country Secure full-time, ongoing position within a n internationally recognised organisation TCSA Salaried Employees Award, Clerk Grade 7/8, annual salary package $132,588 (includes base salary $116,981 + 12% superannuation & leave loading) Step into a role where everyday blends world ‑ class hospitality with the magic of wildlife. As Accommodation Manager, you’ll shape unforgettable guest experiences across three unique stays while driving the operational excellence that supports Taronga’s conservation mission. About the R ole… This pivotal role is responsible for overseeing the operational, financial, and service delivery performance of Taronga Western Plains Zoo’s three onsite accommodation experiences. The Accommodation Manager drives commercial outcomes through strong operational discipline, resource optimisation and service excellence, while inspiring teams to deliver memorable guest experiences. This role plays a key part in strengthening the Zoo’s reputation as a world ‑ class tourism destination and advancing its broader conservation and education mission. Key A ccountabilities… Responsible for the day-to-day management of onsite accommodation including planning work schedules and staff rosters, facilitating training and development sessions and to develop and maintain a positive workforce culture that supports consistent service excellence, strong staff engagement and effective performance outcomes across all accommodation operations. Ensure every accommodation guest receives a high ‑ quality , engaging and memorable experience that strengthens Taronga’s reputation, deepens guest connection to wildlife and conservation, and drives repeat visitation and advocacy. Achieve strong and sustainable financial outcomes through effective revenue management, cost control and strategic pricing decisions that maximise occupancy and profitability throughout seasonal and market fluctuations. Ensure accommodation venues, facilities and guest areas consistently meet or exceed standards for cleanliness, safety and presentation, contributing to guest satisfaction and protecting the long ‑ term value of Zoo assets. Maintain high levels of customer satisfaction through responsive service, proactive issue resolution and continuous improvement informed by guest insights, reviews and industry benchmarks. Promote a strong safety culture and comply with all WHS requirements to minimise risk, ensure safe work practices and respond effectively to incidents in line with Taronga ’ s WHS standards. Champion operational decisions and behaviours that reduce environmental impact, support resource efficiency and contribute to Taronga ’ s long ‑ term sustainability commitments. Work effectively with internal stakeholders to ensure accommodation operations complement broader Zoo offerings, enabling a cohesive, high quality experience that supports Taronga ’ s conservation, education and community objectives . About You… We are looking for candidates that have: Key K nowledge and E xperience : Demonstrated experience working with financial management including reporting processes and budgets. Demonstrated knowledge and understanding of best practice methods available to the accommodation industry (quality systems and procedures) and experience working in public environments. Experience in Property Management Systems. Strong understanding of WHS legislation, risk management principles and safe work practices relevant to accommodation and hospitality environments. Knowledge of incident reporting requirements, emergency procedures, and hazard identification processes. Supervisory/coordination or management experience in a Commercial or Accommodation environment. Essential R equirements : Current Class C NSW Driver's License RSA certification , or ability to obtain Senior First Aid , or ability to obtain An ability to meet varying roster commitments, including school holidays and some weekends. Obtain and maintain a current paid NSW Working with Children Check (WWCC) at own expense. Benefits… Our employees enjoy generous employment conditions including some of the following: Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers! Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s A wide range of discounts on our award winning accommodation across both sites Discounted food and beverage purchases across the sites Fitness Passport We’re a social team - there’s always lots going on around the zoo that we get involved with! + more! We V alue D iversity… Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances. Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation . About A pplying… Please submit your resume and a cover letter of one page. You are also required to complete three target questions as part of your application. This role requires balancing strong financial performance with safety, asset care, and sustainability outcomes. Please provide an example of how you have driven revenue, occupancy, or cost efficiencies while maintaining high standards of WHS compliance and environmentally responsible operations. Please describe your experience managing accommodation or hospitality operations, including leading teams to deliver consistently high quality guest experiences. Provide examples of how you have managed day to day operations, developed staff capability, and addressed service or operational challenges. This role will lead the accommodation operations for a brand new resort. Please describe your experience in successfully opening, launching, or significantly transforming an accommodation, hospitality, or tourism operation. In your response, outline how you prepared teams, established operational processes, and ensured a high quality guest experience from day one. Applications C lose: 11:59pm Monday, 24 August 2026 Please note we will be shortlisting throughout the advertising period, so you may be contacted.