Account Administrator

The Central Onboarding Team for USA & Mexico Markets is based in Mexico City and the role of Account Administrator is an exciting opportunity for a self-motivated, results driven individual who enjoys being part of a team, managing partners and building relationships. You will coordinate with Corporate Card clients acting as the primary contact for Global Commercial Services (GCS). You will be leading the onboarding of USA & Mexican clients with the support of Business Development Managers. You'll be responsible for advising clients on the legal and regulatory requirements and carrying the contract through to completion, ensuring all documentation is provided and compliant to launch American Express' commercial relationship The successful candidate will be responsible for Managing lead closure and the onboarding of new clients, driving a deep and valued relationship before passing the account to the account management teams. The role would include, but not be limited to: The smooth setup of all aspects of the account including…. Capturing the application form over the phone with the clients key contact and ensuring that the correct documentation is requested (AML / KYC) Providing premium and dedicated customer service to our new commercial clients Working with the Business Development Manager to achieve a successful implementation and handover to the Account Management Team. Providing premium and dedicated customer service to our new commercial clients throughout the implementation and enrolment process. Processing the underwriting request, company account setup, the card member application process, @Work, Billing Support Files, payment methods and other in scope requirements. Minimum Qualifications Ability to multitask, prioritize and work well under pressure Proven track record in building and retaining relationships with internal and external customers Excellent Telephone, verbal and written communication skills Excellent time Management skills Demonstrate self-motivation, results driven Proactively seeks opportunities for process improvements Strong customer focus; Being able to identify and deliver customer’s individual needs Proven problem solving and analytical skills Strong change management skills; able to adapt in an ever-changing environment Accountability for timely resolutions of issues Strong presentation, client management and communication skills. Strong team player Very good English, written and verbal is required.