Account Director

Account Director Account Director at Benifex: own strategic, value-driven relationships with senior HR leaders; lead renewals and expansions to drive predictable growth in a fast-growing SaaS leader. Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀 Why should you apply? 🌟 Take ownership of a portfolio of strategic customers, driving both retention and revenue growth through renewals, upsell and cross-sell opportunities. Partner with senior HR leaders, executives and key decision-makers, acting as a trusted commercial advisor and influencing long-term business outcomes. Join a highly collaborative environment where you will work closely with Customer Success, Product, Marketing, Support and Leadership teams to deliver exceptional customer value. Lead complex commercial engagements, negotiations and strategic account plans while helping shape the future growth of a market-leading SaaS platform. Work for a profitable, fast-growing market leader in the online reward and employee benefits space. Great benefits: ⚖️ A hybrid working model. 🧠 ITP1 pension. ❤️ Lifeplan - a leading financial advisory service that offers personalized advice for maximizing your pension savings. 📝 Collective agreement. 💸 Access to our comprehensive benefits portal. 🤸 Generous wellness allowance. ✈️ 30 vacation days / year. 💰 Referral bonuses. 🌟 Enhanced parental pay. 🙂 Volunteer Days – two paid days annually to give back to the community. Role Overview 🚀 As an Account Director, you will be responsible for retaining and growing revenue across an assigned portfolio of existing customers. Owning the full commercial relationship, you will lead renewals, upsell and cross-sell opportunities while acting as the primary growth driver within your accounts. Working in close partnership with Customer Success Managers, you will ensure customers achieve value from the platform while identifying strategic opportunities to expand their use of Benifex solutions. You will build strong relationships with senior stakeholders, develop long-term account strategies and deliver predictable revenue growth. Please note that this is an individual contributor role with no direct people management responsibilities. Success in this position comes through commercial leadership, strategic customer engagement and cross-functional collaboration. Responsibilities 🤘 Lead the end-to-end commercial sales cycle for renewals and expansions, including discovery, business case development, solution design, pricing, proposal creation, ROI cases, negotiations and contract closure. Manage commercial activities including pricing, contract scope, commercial terms, invoicing accuracy and pipeline forecasting to support revenue growth and predictable performance. Build and maintain strong relationships with senior HR leaders, executive sponsors, finance teams and procurement stakeholders. Lead Executive Business Reviews to demonstrate value delivered and identify future growth opportunities. Develop and execute strategic account growth plans, identifying upsell and cross-sell opportunities by understanding customer HR strategies, business objectives and workforce challenges. Lead account planning sessions and internal commercial reviews, aligning stakeholders around opportunities, risks and priorities while ensuring effective collaboration across teams. Use a consultative sales approach, including the MEDDIC methodology, to drive commercial success and position Benifex as a strategic long-term partner. Share customer and market insights internally, support continuous improvement initiatives and ensure effective commercial handovers for new customers entering the portfolio. What are we looking for? 🔎 Proven experience in B2B sales, account management or business development with a strong track record of retaining customers and driving revenue growth. Demonstrated success delivering renewals, upsell and cross-sell opportunities within existing customer portfolios. Ability to manage complex buying journeys involving multiple stakeholders, long sales cycles and high-value contracts. Strong commercial acumen with experience in forecasting, pipeline management, pricing and contract negotiations. Excellent communication, presentation and stakeholder management skills. Fluency in both Swedish and English, with the ability to clearly communicate business value and ROI to senior audiences. A proactive, entrepreneurial mindset with strong ownership and accountability for customer and commercial outcomes. Strategic and solution-focused thinking, with the ability to connect customer challenges to business outcomes. Bonus points for: Experience within HR technology or Compensation & Benefits. Experience within SaaS or other subscription-based business models. Experience working with enterprise customers and managing large, long-term commercial relationships. We want to make the application process as simple and fair as possible. That’s why we don’t ask for a cover letter for this role. Instead, you’ll find a few short questions in the application form. Your answers will help us understand your experience and skills in a more direct and relevant way. Ready to make an impact? We’d love to hear from you. Apply today! Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply. Department Nordics Customer Success Locations Stockholm Remote status Hybrid