Role overview
We’re looking for a
hungry, commercially driven Account Executive
to help accelerate growth across Techspert’s PAYG customer base.
This is a proactive sales role for someone who enjoys
hunting for opportunities, opening conversations and turning customer relationships into revenue
. You’ll work across existing PAYG accounts to uncover new users, re-engage dormant customers, identify new project opportunities and increase the frequency with which customers use Techspert.
You’ll own a portfolio of accounts and be expected to create activity rather than wait for it. That means getting on the phone, reaching out through email and LinkedIn, mapping organisations, finding new stakeholders and consistently looking for the next opportunity.
You’ll work closely with Account Managers and our Project Management team, but your primary measure of success will be simple:
are you generating more customer activity, more project opportunities and more revenue?
For someone ambitious and commercially minded, this is an opportunity to develop quickly within Techspert’s commercial team and take on increasing ownership as you deliver results.
What you'll be responsible for
Hunt for new opportunities within existing accounts
Proactively identify and engage new users and stakeholders across assigned PAYG customer accounts.
Map customer organisations to uncover teams, functions and individuals who could benefit from Techspert.
Use phone, email and LinkedIn outreach to create conversations and generate new project opportunities.
Identify whitespace within accounts and develop strategies for turning it into incremental revenue.
Build and maintain your own pipeline of opportunities across your account portfolio.
Consistently look for ways to increase project frequency, account penetration and customer spend.
Reactivate dormant customers
Identify inactive users, teams and accounts with potential to generate new business.
Run targeted outreach to bring dormant customers back to Techspert.
Understand why activity has dropped and identify opportunities to re-engage customers.
Use previous customer activity and relationships to create relevant reasons to reconnect.
Turn re-engagement conversations into live project opportunities.
Grow customer activity
Build strong relationships with users and decision-makers across customer organisations.
Develop an understanding of each customer's business, priorities and research needs.
Spot triggers and use cases that could create demand for Techspert's services.
Educate customers on where and how Techspert can support them.
Stay close to customers and proactively create reasons for them to use Techspert more frequently.
Convert customer demand into revenue
Take ownership of incoming and self-generated project opportunities across your accounts.
Work closely with our Project Management team to develop compelling responses to customer requests.
Maintain momentum throughout the opportunity lifecycle and ensure customers receive fast, high-quality communication.
Follow up consistently and commercially to maximise conversion.
Track opportunities, outcomes and lost business to continually improve your approach.
Own your commercial performance
Work towards clear targets for activity, opportunity generation and revenue.
Maintain an accurate pipeline and proactively manage opportunities through to conversion.
Track your performance and understand the activities that generate the strongest commercial results.
Take ownership of your number and continually look for new ways to grow your portfolio.
Share customer insights and opportunities with the wider commercial team.
What we're looking for
Above all, we're looking for
drive, commercial instinct and a willingness to hunt
.
You'll likely be someone who:
Is ambitious, competitive and motivated by hitting targets.
Enjoys proactive outreach and isn't afraid to pick up the phone.
Gets energy from creating opportunities rather than waiting for leads to arrive.
Is persistent and comfortable hearing "no" without losing momentum.
Is naturally curious and good at asking questions that uncover commercial opportunities.
Can build rapport quickly with customers and communicate confidently.
Is organised and able to manage a high volume of accounts, conversations and opportunities.
Takes ownership of results and holds themselves accountable for performance.
Learns quickly and actively looks for ways to improve.
Thrives in a fast-moving, high-performance environment.
Previous experience in
sales, business development, recruitment, customer success or another target-driven customer-facing role
would be advantageous, but attitude and commercial hunger are more important than having followed a specific career path.
What success looks like
You'll be successful in this role if you're consistently:
Creating conversations with new stakeholders.
Reactivating dormant customers.
Generating incremental project opportunities.
Increasing the number of active users within your accounts.
Growing project frequency and PAYG revenue.
Building and converting a healthy pipeline.
Finding opportunities that wouldn't have existed without your outreach.
We want someone who looks at an account and thinks:
"Where's the next opportunity and how can I grab it?"
Salary & location
Salary:
Annual £35,000 plus performance-based commission/bonus of up to 20% of salary.
Location:
Hybrid, twice a week in office, plus 1 monthly all-company gathering.