Account Executive, SMB, DACH

Join Shopify's DACH SMB team as an Account Executive focused on acquiring new D2C merchants. You'll work directly with founders, business owners, and fast-growing brands across Germany, Austria, and Switzerland, generally within the $1 million to $5 million GMV segment, helping them launch, scale, or transform their commerce operations with Shopify. This is a full-cycle, high-velocity acquisition role. You'll create your own pipeline, run sharp discovery and qualification, build relevant business cases, and own the sales process from first outreach through negotiation and signature. Success here requires outbound excellence, high agency, strong product fluency, and disciplined execution. You'll identify the right merchants, understand their growth priorities, and connect their needs to Shopify's commerce platform, checkout, payments, and international capabilities. Key Responsibilities • Identify and win net-new D2C merchants across Germany, Austria, and Switzerland. • Generate pipeline through high-volume, high-quality outbound across calls, email, social, events, partners, and your own network. • Engage founders, business owners, and commerce leaders to understand their goals, challenges, and growth plans. • Run structured discovery and qualification to establish merchant fit, business need, decision process, and timing. • Identify commerce transformation triggers: checkout performance, international expansion, platform limitations, operational complexity, and total cost of ownership. • Position the right Shopify capabilities across the core platform, Shopify Plus, Checkout, Shopify Payments, Shop Pay, Markets, and the partner ecosystem. • Own the complete sales cycle from prospecting through commercial negotiation and signature, with clear next steps and strong momentum. • Build and maintain a healthy pipeline, prioritize the highest-potential opportunities, and forecast accurately. • Collaborate with Sales Development, Solutions Engineering, Partnerships, and Marketing to improve merchant outcomes. • Build productive relationships with agencies and technology partners across the DACH commerce ecosystem. • Operate with discipline in CRM and sales tools: pipeline hygiene, opportunity documentation, current next steps. • Leverage (and build your own) AI agents to improve research, outreach quality, merchant preparation, and deal execution. • Test new approaches, document what works, and contribute to Shopify's DACH SMB acquisition playbook. • Travel within DACH for merchant meetings, partner engagements, and industry events. Qualifications • Native or fluent German and professional English are required. You are comfortable selling to German founders and business owners in German. • Proven success in a full-cycle closing role in B2B SaaS, commerce, or another competitive technology environment. • Strong outbound prospecting skills: you build your own pipeline instead of waiting for inbound. • Comfortable in a high-volume, high-velocity sales environment while maintaining strong discovery, qualification, and follow-through. • A consistent track record of achieving or exceeding new business targets. • Consultative selling skills: you uncover merchant needs, quantify business impact, and recommend the right solution. • Confident commercial negotiation with a focus on win-win outcomes. • Strong pipeline management, forecasting, and organizational discipline. • Comfort learning technical product depth and working with Solution Engineers when deeper validation is required. • High agency, resilience, and a builder mindset: you take ownership, improve playbooks, and stay effective as priorities change. Bonus • Familiarity with the DACH ecommerce ecosystem, commerce platforms, agencies, or technology partners. • Experience selling ecommerce, payments, retail technology, or SaaS solutions. • Experience sourcing, influencing, or co-selling opportunities with partners. Ready to help ambitious DACH entrepreneurs grow on Shopify? Join us and make commerce better for everyone.