Account Management (Talent Partner)

Job Description This is a remote position. This is a remote position. About WorkBetterNow WorkBetterNow ( www.workbetternow.com ) connects full-time remote professionals living in LATAM who are looking to work with US-based companies. Our professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you're in the right place. Our Core Values Put our Talent first - You matter, and we invest in your success Pursuit of excellence/continuous learning - We embrace growth and constant improvement Integrity and transparency - We operate with honesty and clear communication Ownership mentality - You take responsibility and drive results Growth Mindset - We believe in evolution and embracing challenges Excellent attitude - We bring positivity and professionalism to everything we do About the Role As a Talent Partner, you own the relationship. You're not just a point of contact—you're a strategic advisor who helps clients solve real operational challenges through remote talent, while growing their accounts and protecting long-term retention. This role blends client success, consultative sales, and relationship management into one high-impact position. Your impact drives four core outcomes: long-term client success, growth in remote professionals per client, referral generation, and client retention. Key Responsibilities Be the trusted advisor for your portfolio of clients—the person they call before anyone else Run regular check-ins that go beyond surface conversations to uncover real value and identify risks early Get ahead of issues before they escalate into problems Coach clients on how to lead and manage remote talent effectively Spot expansion opportunities before clients see them themselves Ask discovery questions to uncover workload gaps and bottlenecks Guide clients through adding the right talent to solve real problems—sales through service, never pressure Move opportunities through a structured pipeline: consultation → interviews → hire Turn satisfied clients into your best growth engine by introducing them to the WorkBetterNow Referral Partner Program Monitor client health proactively to catch churn risks early Resolve concerns proactively and partner on performance management Lead structured replacement processes when needed, protecting trust even in tough moments Conduct 15-20 meaningful client conversations per week with focus on quality over quantity Log every interaction in HubSpot so nothing falls through the cracks Keep expansion pipelines clear and trackable so any team member could step in seamlessly Identify trends, patterns, and recurring risks across your accounts Support process improvements and risk mitigation efforts Requirements Live in LATAM or The Caribbean 2+ years of experience in account management, customer success, or B2B sales Strong relationship-building and communication skills—you know how to read a room (or a Zoom call) Experience managing multiple client accounts simultaneously Sharp eye for spotting growth opportunities others might miss Strong problem-solving and conflict resolution skills Proven ability to handle confidential information with professionalism and discretion Strong organizational abilities and work independently Fluent in English (written and spoken)—able to communicate effectively with US-based teams Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) CRM proficiency required—hands-on experience managing client relationships and pipelines Comfort working in a fully remote environment Preferred Qualifications HubSpot experience (our primary CRM platform) Familiarity with VoIP or softphone-based calling platforms Experience using AI tools and workflows in a professional setting Background working with or supporting remote/distributed teams Experience in SaaS, professional services, or staffing/recruitment Technical Requirements Processor: Intel 11th Gen (or AMD Ryzen 5000 series) for Windows | M2 for Macs RAM: 16 GB minimum Internet: Stable connection of 25-50 Mbps minimum Benefits 100% remote work—enjoy flexibility of working from home 18 paid vacation days + U.S. federal holidays Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year) Supportive, people-first environment where your voice matters Two in-person team gatherings per year, hosted in your local city Training and development support to keep your skills current Work hours: 9:00 am - 6:00 pm EST/CST/MST/PST, with one-hour lunch break How to Apply Submit your resume and a brief cover letter describing your relevant account management or client success experience. Include examples of how you've driven growth or retained clients in previous roles. WorkBetterNow | Remote Jobs for LATAM Professionals www.workbetternow.com