Account Manager

Account Manager – DME, Physician & VA Accounts About Daybreak We help millions breathe easier at night, so they can sleep better and live healthier. Our custom-fit sleep apnea dental device empowers patients to take control of their health by allowing doctor-directed care to unfold completely at home. We are committed to making the path to better health as convenient as possible by guiding every step, from virtual dentists visits to insurance billing. With Daybreak, better sleep isn’t just a dream. It’s a reality. Job Overview As an Account Manager – DME, Physician & VA Accounts , you will be responsible for managing and growing relationships with Daybreak's network of Durable Medical Equipment (DME) providers, physician practices, and Veterans Affairs (VA) partners. You will serve as the primary point of contact for assigned accounts across designated territories, including the Pacific Northwest (PNW) and either the Carolinas or the Northeast , ensuring exceptional customer service, driving utilization of Daybreak's solutions, and identifying opportunities to expand existing partnerships. This role requires a relationship-driven professional who can collaborate with clinical, operational, and administrative stakeholders to support account success, improve patient access, and drive business growth. Key Responsibilities Serve as the primary relationship manager for assigned DME providers, physician practices, and VA accounts. Develop and maintain strong partnerships with key stakeholders, including physicians, practice administrators, referral coordinators, DME leadership, and VA representatives. Drive account growth by increasing referrals, utilization, and adoption of Daybreak's sleep apnea solutions. Conduct regular account reviews to identify opportunities for growth, address challenges, and ensure customer satisfaction. Partner with customers to provide education on Daybreak's products, services, workflows, and best practices. Coordinate onboarding, training, and implementation activities for new accounts and new locations within existing partnerships. Work cross-functionally with Sales, Operations, Clinical, Customer Success, and Revenue Cycle teams to ensure a seamless customer experience. Proactively resolve customer concerns and escalate issues when appropriate to ensure timely resolution. Monitor account performance, referral trends, and key performance metrics to develop strategic growth plans. Identify opportunities for upselling, cross-selling, and expanding services within existing accounts. Maintain accurate account activity, opportunities, and customer records within the CRM. Stay informed on industry trends, reimbursement changes, sleep medicine, DME operations, and VA healthcare initiatives to better support customers. Represent Daybreak at customer meetings, conferences, and industry events as needed. Travel within assigned territories as needed to conduct onsite customer visits, business reviews, training sessions, and relationship-building activities. Qualifications & Skills 3+ years of experience in Account Management, Healthcare Sales, Provider Relations, Customer Success, or Business Development. Experience working with DME providers, physician practices, healthcare systems, or Veterans Affairs (VA) accounts preferred. Knowledge of healthcare operations, referral management, and provider workflows is highly desirable. Strong relationship-building and consultative communication skills. Proven ability to manage multiple accounts while identifying opportunities for growth and increased utilization. Excellent organizational, time management, and project management skills. Experience using CRM platforms such as Salesforce, HubSpot, or similar. Self-motivated, collaborative, and results-oriented with a strong customer-first mindset. Strong written, verbal, and presentation skills. Bachelor's degree preferred. Success Metrics Growth in referrals and utilization across assigned accounts. Customer retention and account satisfaction. Expansion of existing DME, physician, and VA partnerships. Successful onboarding and adoption of new customers. Achievement of quarterly and annual account growth goals. CRM accuracy and account management activities. Timely resolution of customer issues and high service levels. Daybreak is an equal opportunity employer. We are committed to building a diverse, inclusive team and to creating a workplace where everyone can thrive. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.