Account Manager

About Us Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia and venue, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams. From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this. Job Description This is a remote position. Provide frontline support to customers via phone, email, and messaging platforms. Manage customer accounts and maintain regular communication. Resolve customer queries and escalate technical issues when required. Assist with onboarding and training new customers. Follow up on outstanding issues and ensure timely resolutions. Maintain accurate customer records and notes. Work closely with field teams and internal departments to support customer needs. Identify opportunities to improve customer satisfaction and retention. Requirements Excellent English communication skills, both written and verbal. Strong customer service and problem-solving abilities. Comfortable speaking with customers over the phone throughout the day. Organised and able to manage multiple tasks simultaneously. Positive attitude and willingness to learn. Experience in customer support, account management, hospitality, call centres, or technology is beneficial but not essential. Benefits Competitive salary and performance incentives. Remote working environment. Full training and ongoing development. Career progression opportunities within an international company. Supportive team culture with opportunities to grow into senior roles. Attachments Account Manager - Philippin...pdf View Download