Account Manager

Description Position Summary We are looking for a highly organized Account Manager to support our key global clients in the consumer goods sector. The ideal candidate thrives in a dynamic FMCG environment, is client-oriented and process-driven, and is passionate about both people and performance. The Account Manager will be responsible for managing the client relationship on a daily basis, ensuring full satisfaction across all services. This includes overseeing a team of onsite resources and acting as the main point of contact for commercial and performance matters. Job Responsibilities: Client Relationship & Account Management • Act as the primary contact for the client’s marketing and purchasing teams. • Provide support to project managers during the proposal phase. • Be responsible for drafting new contracts and renewing existing ones. • Manage the Service Level Agreement (SLA). • Ensure client satisfaction through proactive communication, issue resolution and strategic guidance. • Drive continuous improvement initiatives across the entire scope of the collaboration. Team Management • Manage and support a team of 7-8 Project Managers. • Foster collaboration, efficiency and team wellbeing. • Provide leadership to maintain performance, motivation and operational fluidity. Project & Operational Excellence • Oversee artwork production processes to ensure quality and deadlines. • Address topics related to the graphic/printing workflow when needed, even when not directly involved in production tasks. • Ensure strong alignment between internal teams and onsite staff. Business Analysis & Finance • Collect and consolidate forecasted project volumes and communicate them internally. • Manage internal and client-facing billing processes (year-start estimates, invoicing follow-up, financial reporting). • Produce contractual KPIs and performance dashboards for client and internal monitoring. Innovation & Optimization • Lead and support initiatives related to process improvements and innovation within the project. • Bring fresh ideas and propose new ways of working to strengthen the partnership and operational efficiency. Key Requirements • Proven experience in Account Management within the packaging / artwork / prepress / printing industry. • Strong understanding of graphic production workflows and related processes. • Excellent client-facing and communication skills - ability to build trust and manage complex conversations. • Solid leadership and interpersonal skills; strong sense of empathy and emotional intelligence. • Advanced Excel skills and strong analytical mindset (KPIs, dashboards, volume estimations, reporting). • Experience managing cross-functional or onsite teams is a strong advantage. • Demonstrated involvement in innovation / automation / continuous improvement projects. • Proficient English required. Soft Skills • Highly organized and detail-oriented. • Proactive, solution-driven and accountable. • Comfortable in fast-paced and high-expectation environments. • Ability to combine operational excellence with a human-centric approach. Location & Timeline: Hybrid work arrangement: Üsküdar, Istanbul. Ideally starting in July 2026 Type of contract: full time, permanent Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications propelis.com