Account Manager

Company Description

Able 2 Adjust, Inc., founded in 2011, specializes in providing evidence-informed, online classes aimed at helping individuals recognize, understand, and effectively manage their emotions during life transitions. We focus on behaviors, self-reflection, and skill-building, offering tools for improved communication and issue resolution within families, co-parenting, court needs, etc. Our approach is designed to promote better emotional health and interpersonal skills.

Role Description

This is a full-time remote role for an Account Manager. The Account Manager will oversee client accounts, ensuring satisfaction by acting as the primary point of contact for agencies (criminal court, department of child welfare, district attorneys, tribal courts, juvenile probation, etc.) addressing inquiries, and coordinating services. Responsibilities include managing client relationships, analyzing account performance, identifying upsell opportunities, and providing feedback to internal teams to improve service offerings. The role also involves periodically preparing reports and updates for clients.

Qualifications

• Client relationship management and customer service skills
• Ability to analyze account performance and identify opportunities for growth
• Strong communication and interpersonal skills
• Experience with account management tools and software (Salesforce)
• Problem-solving and conflict resolution skills
• Ability to work independently and remotely
• Bachelor's degree in Business, Marketing, Communications, or related field (preferred, not required)
• Experience in online education or emotional health services is a plus