Account Manager

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in. The Challenge to Solve Empower small business owners with the premier commerce enablement solution for local, independent pizzerias. The Role This role will oversee a team of key account managers who leverage the entire Slice platform to power their shops who are critical to our business. You'll manage a small portfolio of Key Accounts as well as escalations, cancellations and customer complaints. You’ll ensure shop partners receive timely, proactive, and solutions-oriented support that exceeds their expectations and partners cross functionally across Slice to ensure the shop success checklist is applied to all Key Accounts. You’ll also play a crucial role in the growth & success of your team, and by extension their shop partners and Slice. The ideal candidate will bring a deep understanding of leadership, a strong ability to manage long-term client relationships, and a proven track record of solving problems. Please note that this is a full-time position, and working hours are from10 a.m. - 6 p.m. EST The Team The Account Management team is at the heart of our organization, championing Slice’s relationships with our key accounts and providing an exceptional experience to these key customers. The team consists of individuals across Macedonia, and different sites in North America. This role reports to the Account Management Team Lead. The Winning Recipe 4+ years of experience managing enterprise-level clients in a B2B or marketplace environment (experience in the restaurant or hospitality industry is highly preferred) Strong track record of individual performance Proven ability to manage complex, high-value accounts with a focus on retention and growth Proven ability to handle customer complaints, escalations, or high-risk situations with calm and clarity, both inbound and outbound Demonstrated the ability to mentor peers, bring a positive mindset, lead projects, share best practices, and serve as a trusted point of contact for team support and guidance. Evidence of strong analytical ability to interpret complex data sets and translate insights into actionable strategies to improve performance metrics Strong interpersonal, communication, and negotiation skills Proficiency in Salesforce, Slack, Excel, and other account management tools Fluency in multiple languages(English & Spanish) and proficiency on the Slice platform, products and our customer base is a strong plus The Extras Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights: Premium medical insurance Personalized training at the start of your position, followed by continuous training to ensure you succeed! Company structure that encourages career development, strong career path in sales; you will be recognized for hard work Close partnership with account management team leads and trainers that provide all the coaching you need The Hiring Process Here’s what we expect the hiring process for this role to be, should all go well with your candidacy (please note, this is subject to change). This entire process is expected to take 4-7 days to complete and you’d be expected to start on a specific date. Application 30 minute video call with recruiter 30 minute call with AM team leads 30 minute call with hiring manager Offer How to apply? We do not use agencies as we have a strong network of referrals, and also want you to have the best recruiting experience possible. A CV gives us a good idea of your background and we are interested in your latest work and projects. Education is great to see, but it's not overly important to us. 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