Account manager

About the Role

We are looking for a detail-oriented and client-focused Account Manager to guide our clients through every stage of the partnership — from the initial proposal and quotation to contract signing and ongoing post-sale support. In this role, you will be the connective link that ensures seamless sales execution, smooth onboarding, and the successful launch of new accounts. If you thrive on building lasting relationships and enjoy working in a dynamic international environment, we would like to hear from you.

Key Responsibilities

• Partner with Business Development Managers throughout client acquisition and negotiations.
• Contribute to the preparation of tailored commercial offers, presentations, and agreements.
• Provide administrative and documentation support across the full client onboarding journey.
• Coordinate communication between clients and internal departments to keep every project on track.
• Take part in client meetings, capturing notes, reports, and clear action points.
• Support clients with service, pricing, and delivery-related enquiries.
• Maintain accurate client records and databases within the CRM system.
• Cultivate long-term, stable relationships with clients following contract signing.
• Analyse client activity and help shape effective retention strategies.

What We're Looking For

Experience

• 2+ years in customer service, sales, or account management with international B2B clients.
• Hands-on experience managing logistics or operational processes in global trade or e-commerce.
• A proven track record of communicating and negotiating with international partners.

Skills & Knowledge

• English - С1
• Knowledge of Chinese is considered a strong advantage.
• Confident command of MS Office, Google Workspace, and CRM systems.
• Experience handling contracts and business documentation.
• Excellent communication and organisational abilities.
• A proactive mindset, a collaborative spirit, and dependability in meeting deadlines.

What We Offer

• Flexible working arrangements — remote or office-based.
• Company-provided equipment.
• Individual career development plans.
• Free English-language training with native speakers.
• Paid vacation and sick leave.
• Medical insurance, with family coverage included.
• Participation in industry conferences and exhibitions.
• Company support during significant life events.

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