Account Manager

Account Manager – Level AI Location: Remote US Type: Full-time About Level AI Level AI is a Series C enterprise SaaS startup reimagining the contact center. Our AI-native platform helps companies transform customer engagement by extracting actionable insights from customer interactions using large language models. Backed by top-tier investors, we work with some of the world’s most customer-centric brands. We’re growing fast and looking for passionate, driven people to join our journey. About the Role We are seeking an experienced and customer-obsessed Account Manager to own, retain and grow relationships with our strategic enterprise customers. You will act as a trusted member of the Level AI account team to ensure customers see continuous value from the Level AI platform and expand their usage over time. This is a high-impact, cross-functional role working closely with our product, customer success, sales and sales engineering teams. Responsibilities Own a book of business of strategic accounts post-sale Develop strong relationships with customer stakeholders and become a strategic partner Collaborate with Technical Account Management to drive customer adoption, usage, and satisfaction across the platform Identify cross-sell opportunities and partner with sales to bring them to close Serve as a voice of the customer and influence product roadmap Track account health, work internally and with the customer to proactively address risk, and ensure high customer retention Partner internally on QBR creation and delivery, ensuring reviews meet customer expectations and serve as a source of knowledge sharing, opportunity identification and value realization validation Collaborate with Implementation and Support teams to ensure customer success throughout the journey What We're Looking For 7+ years of experience in account management or customer success at a B2B SaaS company Experience working with enterprise accounts and senior stakeholders Strong problem-solving and relationship management skills Familiarity with AI, contact center technology, or CX tools is a strong plus Strategic thinker with a customer-first mindset Excellent communication and collaboration skills Track record of carrying, meeting and exceeding an individual quota tied to customer retention and growth Curious and committed to ongoing business discovery with the intent of helping customers maximize the value of their investment in Level AI Excited to help shape the Level AI post-sales customer experience Why You'll Love It Here Be part of a category-defining AI startup Work on a modern product that customers love Great team, strong leadership, and a culture of ownership Competitive compensation, equity, and benefits Flexible work model – remote-first with in-office options