Account Manager

Company Description Search Engine People Inc. is a leading Canadian digital marketing agency that has been building brands and driving sales with data-driven, cross-channel strategies for nearly two decades. The company evolved from search marketing and small business, developing lean and agile approaches that effectively optimize and scale campaigns for small, mid-size, and enterprise clients. Recognized as one of the 100 fastest-growing companies and Canada’s most trusted inbound marketing agency, SEP is known for its expertise in emerging disciplines. The team consists of highly skilled digital marketing and search professionals who are often invited to speak at major industry conferences, contribute to respected publications, and lead specialized training courses. SEP holds certifications with Google, HubSpot, Bing, and Unbounce, maintains a BBB A+ rating, and has been featured in leading media outlets, reinforcing its reputation as an industry pioneer.
Role Description The Account Manager is a full-time hybrid role based in Pickering, ON, with flexibility for some work from home. In this role, the Account Manager will manage a portfolio of client accounts, serving as the primary point of contact and ensuring high levels of client satisfaction and retention. Day-to-day responsibilities include understanding client business goals, coordinating digital marketing strategies with internal teams, monitoring campaign performance, and preparing regular reports and insights. The Account Manager will facilitate project timelines, manage budgets, and proactively identify opportunities to improve results and expand client relationships. This role also involves collaborating across disciplines, contributing to strategic planning, and supporting continuous improvement of processes and client deliverables.
Qualifications

• Demonstrated experience in account management or client services, preferably within a digital marketing or advertising agency.
• Strong skills in relationship-building, stakeholder communication, and expectation management to effectively support and grow client accounts.
• Ability to understand and interpret digital marketing performance data, including KPIs, analytics, and reporting dashboards.
• Proficiency in coordinating cross-functional teams and managing multiple projects, timelines, and budgets simultaneously.
• Solid business acumen, with the ability to identify upsell and cross-sell opportunities that align with client goals.
• Excellent written and verbal communication skills, including the ability to present strategies, reports, and recommendations clearly.
• Comfort with hybrid work arrangements, including in-person collaboration in Pickering, ON and remote communication tools.
• Post-secondary education in marketing, business, communications, or a related field is preferred; relevant experience may be considered in lieu of formal education.
• Familiarity with search marketing, inbound marketing, or performance-based digital campaigns is an asset.
• Experience working with tools such as Google Ads, Google Analytics, marketing automation platforms, or CRM systems is