Account Manager

Overview As an Account Manager, your goal will be to create raving fans by providing an excellent customer experience to our broker community utilizing our innovative products and cutting-edge technology. At PRMG, we make it our mission to place individuals in a job capacity that compliments their skill sets and strengths. In an Account Manager role, you will be set up for personal growth and future career advancement. Relationship management will be key to your success as an Account Manager. PRMG offers a comprehensive benefits package for our full-time employees and their dependents, which includes medical, dental, vision, life insurance, short-term disability, long-term disability, a Health Savings Account (HSA), a Flexible Spending Account (FSA), and various other products, based on benefits eligibility, elections, and employee premiums. Upon hire, you will be eligible to enroll in all our company-sponsored benefit programs (Medical, Dental, Life, and Voluntary) on the first of the following month. After completing 60 days, you will be eligible to enroll in our 401(k) program on the first of the following month. Additionally, eligible employees may apply for job openings through PRMG’s Internal and External Job Portal to request a transfer to a different department or position PRMG is looking for like-minded passionate individuals to join our team. If you are interested in applying for a remote Account Manager role, apply now! Responsibilities Develops and maintains an already established relationship with correspondent or wholesale broker through communication and follow through. Identify and maintain daily contact with sources of mortgage loan production (correspondents and brokers) to ensure smooth flow of loan applications through the loan process. Answer client questions and respond to loan status, underwriting, processing and funding flow inquiries. Develop and maintain relationships with assigned customers. Generate mortgage loan business for PRMG by utilizing creativity and independence to manage current account relationships as wells as developing new business. Maintain and manage branch pipeline through reporting Provide customer service to sales account executives assisting with internal file flow. Order tax transcripts or W2 transcripts for all borrowers, as applicable per loan program. Order SSA validation, as applicable per underwriting conditions. Order FHA case number assignment, as applicable. Pull LDP/GSA on all loan participants. Order Mortgage Insurance with sufficient coverage, as applicable per loan program. Perform the Verbal VOE within applicable time frame per loan program of note date on all borrowers. Upload the appraisal and proof of appraisal delivery from ValuTrac into FT360 and notify the underwriter the appraisal is ready for review. Request change of circumstance from the disclosure department when applicable. Review and sign off all designated Level I account manager conditions in FT360. Qualifications Experience: One year minimum mortgage operations experience. Experience working in a fast paced team environment. Skills: Strong interpersonal communication and business relationship skills. Detail oriented with strong organizational and follow-through skills. Excellent analytical, written and verbal communication skills. Technologically proficient in MS Windows software. Proven negotiating skills and forecasting capabilities. Education: College degree or equivalent work experience preferred. High school diploma (or equivalent) required At PRMG, we not only celebrate and support differences, we thrive on it for the benefit of our employees, our products, and our community. We are proud to be a workplace that provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Min USD $28.00/Hr. Max USD $35.00/Hr.