Account Manager

Entity: Customers & Products Job Family Group: Sales Group Job Description: Job Purpose Responsible for delivering key account(Chain store / SAPD) strategies, plans and activities, co-working with internal team in China to achieve business targets. Responsible for collaborative relationships with key accounts while collaborating with their headquarter, distribution centers to implement brand support in the development of workshops, and increase in-store share. Identifying new account development opportunities, then coordinating external and internal resource to propose development plan. Key Accountabilities Customer Relationship Maintenance and Development: Responsible for the full-lifecycle relationship management of core chain customers, including regular visits (to headquarters, regional offices, and distribution centers), in-depth exploration of customer needs, timely response and closed-loop resolution of collaboration issues. Continuously strengthen customer stickiness, ensure agreement stability, and increase the sales share of Castrol products. In-depth Customer Insight and Sales Plan Formulation & Execution: Establish customer profiles based on Customer Information Collection and Sales Plan Implementations: Conduct on-site visits (to headquarters, branch warehouses, and repair shop terminals), record customer feedback, competitor dynamics, and terminal needs, and organize them into complete customer files according to standard templates; combined with internal resources provided by the company, understand and break down annual/quarterly/monthly sales plans, promote the implementation of the plans, and consult superiors in a timely manner when encountering difficulties in execution. Sales Data Tracking and Preliminary Problem Sorting: When there is a discrepancy between actual sales and the plan, supervise core data (branch warehouse outbound volume, terminal sales velocity, inventory turnover days), and sort out data discrepancy forms by comparing with targets; combined with customer feedback and on-site observations, initially sort out potential sales/operation problems and form analysis records. When it is difficult to resolve root cause, report to superiors and assist them in completing problem diagnosis and coordinating internal resources. Attempt to propose solutions for customer problems, and set results, implementation indicators, and timetables. Customer Plan Execution and Progress Closed-Loop Follow-Up: Promote the implementation of customer management plans and problem-solving solutions, and record the execution progress as required (such as replenishment completion status, promotion participation); summarize the data on plan execution effects monthly to form a basic summary report. If the execution fails to meet expectations, analyze possible reasons and put forward improvement. Requirements: Education Minimum: Bachelor’s degree or equivalent experience. Experience Minimum 3 years’ experience in working in similar level of chain store or SAPD roles in after market. Strong sense of responsibility and dedication: Take full responsibility for customer relationships, customer sales volume, and customer project execution, with a detailed result-oriented approach. Data insight and diagnosis ability: able to analyze multi-dimensional data such as sales, inventory, and sales velocity. Combine customer feedback and on-site observations to accurately identify sales/operation difficulties. Problem-solving and implementation ability: Develop specific and actionable solutions for difficulties, promote the coordinated implementation of internal and external resources, verify results through data, and form a closed loop. In-depth customer management ability: Formulate annual/monthly customer management plans based on data and insights, and dynamically optimize them according to problem feedback to achieve a win-win situation between customer value and performance goals. Cross-party coordination ability: Coordinate customers (headquarters/branch warehouses/terminals) and internal resources to ensure the smooth execution of plans and resolution of problems. Why join us? At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are significant, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Up to 50% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Commercial Acumen, Customer Profitability, Customer Value Proposition, Digital Fluency, Internal alignment, Managing strategic partnerships, Negotiation planning and preparation, Offer and product knowledge, Partner relationship management, Sector, market, customer and competitor understanding, Territory Management Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.