Account Manager

At Pollards we’re redefining what brand delivery looks like. We bring together creative, print, display, fulfilment, merchandise, clothing and brand management into one connected service helping brands show up consistently and powerfully at every touchpoint. From national campaigns and event production to high-impact print and everyday brand assets, we help our clients bring ideas to life in ways that are seen, touched and remembered. With sites across Buckingham, Milton Keynes, Exeter and Plymouth, and a heritage dating back to 1781, Pollards combines craftsmanship, innovation and modern thinking with the energy of a growing business that’s evolving quickly. We’re now looking for an experienced Account Manager to join our Buckingham team. This is a fantastic opportunity for someone who understands print and production, enjoys building strong client relationships, and thrives in a fast-paced environment where no two days are the same. About the Role As an Account Manager, you’ll play a central role in delivering exceptional service to a portfolio of clients across a wide range of print and marketing projects. You’ll act as the key point of contact for your customers, managing projects from initial brief through to delivery while working closely with estimating, production, customer service and commercial teams across the Group. This role would suit someone who enjoys taking ownership, solving problems, building trusted client relationships and helping clients get the very best from Pollards’ full range of services. Key Responsibilities Managing and developing existing client relationships Acting as the primary day-to-day contact for assigned accounts Handling client enquiries, quotations and project coordination Managing projects from brief through to delivery across print and related services Working closely with estimating, production, logistics and customer service teams Ensuring projects are delivered accurately, on time and to the highest standards Identifying opportunities to grow accounts and cross-sell wider Pollards services Maintaining clear and proactive communication with clients and internal teams Supporting continuous improvement and helping deliver an exceptional customer experience Skills & Experience Minimum 5 years’ experience within the print industry is essential Previous experience in account management, client services or customer service roles Strong understanding of print production processes and workflows Excellent communication and relationship-building skills Commercial awareness with strong attention to detail Ability to manage multiple projects and deadlines in a fast-paced environment Organised, proactive and solutions-focused approach Strong IT skills and experience using CRM or MIS systems would be advantageous A positive, team-focused attitude with a willingness to learn and grow Why Join Pollards? Be part of a business that delivers connected brand solutions, not just standalone print Work with a wide variety of clients, sectors and exciting projects Join a collaborative and supportive team environment Work within a growing group with strong ambitions and investment plans Opportunity to contribute ideas and make a visible impact Be part of a modern business built on strong heritage and craftsmanship Exposure to creative, print, merchandise, fulfilment and brand management services across the Group Benefits Hybrid working opportunities Generous holiday allowance plus bank holidays Ongoing training and development opportunities Career progression opportunities across the wider Group Exposure to a wide range of clients, industries and projects Your Future at Pollards At Pollards, we’re building a business designed for long-term growth and we want people who want to grow with us. This role offers genuine progression opportunities within the commercial and client services teams, with the chance to expand your knowledge across creative, print, fulfilment, merchandise and wider brand delivery solutions.