Account Manager - Brussels

Descriptif du poste

About The Role

At contexte, an Account Manager (AM) owns a portfolio of several customer accounts. They handle onboarding, training, renewals, customer retention, daily support, and account growth. As the main customer point of contact, the AM deeply understands customer needs, builds relevant solutions, and ensures customer satisfaction. They also deal with all related administrative tasks.

The EU AM is part of the EU squad, reporting to the Chief Sales Officer.

Job Role

Account Management

• Onboard and train new customers transferred from Account Executives.
• Maintain and build strong relationships with existing customers.
• Understand customer needs and objectives to recommend/ build suitable solutions.
• Provide regular and personalized account monitoring.
• Ensure customer satisfaction and manage expectations throughout projects.
• Address and resolve customer enquiries.
  
  

Contract Renewal

• Identify contract renewal and offer update opportunities.
• Negotiate and finalize contract renewal terms.
• Work closely with internal teams (AE, Rev Ops, KA) to prepare and propose attractive and competitive offers.
• Retrieve purchase orders
  
  

Business Development

• Create account maps and customer personas.
• Spot opportunities for cross-selling and up-selling.
• Create and deliver customized sales proposals.
• Participate in (and help organize) in-person events for Brussels-based audience.
  
  

Project Management

• Coordinate projects effectively across editorial, product, marketing, and communications teams.
• Ensure projects are delivered on time and within budget.
  
  

Analysis And Reporting

• Assess campaign and project performance.
• Recommend continuous improvements based on customer feedback and observed results.
• Proactively adapt the AM business in France to the specific dynamics of the European market, with a particular focus on Brussels.
  
  

Internal Collaboration

• Coordinate with internal teams, including Sales, Communication, Marketing, and Product, to ensure a cohesive and effective response to customer needs.
• Co-develop the squad’s operational organization in collaboration with the Sales Director and team members.
• Gather and communicate customer feedback to product development teams to improve the company’s offerings.
• Participate actively in internal working groups and company-wide initiatives.
  
  

What You Get

Salary and bonus

• Gross annual salary between 50000 € and 53000 €, depending on experience
• Performance bonus tied directly to your results
• A company credit card for work expenses & representation allowance
  
  

Insurance

• One of the best hospitalization insurance on the market,
• Outpatient medical cover (ambulatory care), which reimburses everyday medical costs outside hospital stays
• Group insurance combining a supplementary pension scheme and death cover
  
  

Time off

• 35 days of leave per year: 20 statutory plus 15 additional company days
• 10 public holidays. Where one falls on a weekend, you take the day back within the year
• 2 remote days per week
• 2 paid volunteering days per year
• 12 additional gynecological health days to take care of yourself or your partner
  
  

Everyday benefits

• Meal vouchers of 10 € per day worked, the legal maximum in Belgium
• Eco vouchers of 250 € per year, for sustainable goods and services
• End-of-year gift voucher
• Snacks and drinks in the office
  
  

Growth and environment

• Learning opportunities and career development support
• Offices in the heart of the European quarter in Brussels
• A growing multilingual team
• Team building, afterworks and team lunches
  
  

Profil recherché

Education And Experience

• Hold a 3- to 5-year higher education degree in business, marketing, communications, or an equivalent field.
• Have a minimum of 3 years of experience in account management, ideally in the media sector. A minimum of 2 years of sales experience is a requirement.
• Possessing knowledge of the Brussels PA environment is a real advantage.
  
  

Technical Skills

• Be proficient in CRM tools and Notion. Experience in Salesforce is a plus.
  
  

Déroulement des entretiens

• 1st interview with the Recruitment Officer.
• 2nd interview with our Head of AM (motivation + business case).
• 3rd interview with EU Sales team.
• 4th interview with our CSO.
  
  

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Qui sont-ils ?

Nous sommes Contexte, un média européen fondé en 2013. Nous produisons une information politique en profondeur pour permettre aux acteurs de la démocratie d’agir sur le monde.

Nous sommes radicalement indépendants, détenus à 100 % par notre équipe. Pas de publicité, pas de sponsoring, un seul modèle de revenus : l’abonnement.

Chez Contexte, nous publions une information rigoureuse, hiérarchisée et accessible. Elle permet de mieux comprendre son environnement, d’anticiper, de décider, de construire des positions plus solides — et, ce faisant, de mieux faire vivre la démocratie.

Nous nous adressons à tous ceux que les décisions publiques concernent au quotidien : des professionnels du public comme du privé, dans tous les secteurs, à tous les niveaux.

Nous sommes une centaine répartis entre Paris et Bruxelles, au sein de la rédaction et des équipes commerciales, finance, ressources humaines, marketing, tech, produit et design.