Account Manager - Cloudlabs

Job Description This is a remote position. Location: Currently remote, may transition to onsite in future As an Account Manager at CloudLabs, you will own a portfolio of client accounts - building long-term relationships, driving retention, and identifying new business opportunities. You’ll be responsible for the full account lifecycle: growing existing accounts through upsell and cross-sell, while also prospecting and closing new business. This is a hybrid role - you will nurture existing clients and drive new business growth. Key Responsibilities ​ Account Management & Growth Manage and grow a portfolio of existing CloudLabs customers, ensuring high retention and satisfaction, serving as the primary point of contact Build and maintain long-term, trusted relationships with key decision-makers and stakeholders Develop and execute account plans to drive retention, upsell, and cross-sell opportunities Conduct regular business reviews and meetings (MBRs) to assess performance and uncover new opportunities Partner with the Customer Success team to ensure seamless onboarding and track project completion New Business Development Prospect and qualify new business opportunities across enterprises, Microsoft CSP Partners, and training providers. Run initial discovery calls to understand client needs and deliver compelling product demonstrations of CloudLabs tailored to each client Negotiate contracts and close deals in line with company pricing and margin guidelines Sales Execution & Reporting Meet or exceed revenue targets Accurately maintain CRM records (HubSpot) with pipeline data and activity logs Prepare sales forecasts and reports for management review Track and report on KPIs including Total revenue(Existing & New business), repeat business rate, pipeline coverage, win rate, and average deal size Stay current on industry trends, competitors, and market developments Requirements E xperience 3–5+ years of B2B technology account management experience Proven track record of meeting or exceeding revenue targets in a tech environment Experience managing accounts in enterprises, training companies, or ISVs is a strong plus Familiarity with Microsoft cloud Skills & Competencies Strong consultative selling skills — able to map CloudLabs offerings to customer needs and pain points Excellent demo and presentation skills, including to technical and executive audiences Comfortable navigating complex, multi-stakeholder sales cycles Highly self-motivated with a hunter mentality and strong follow-through Proficient with CRM tools (HubSpot required; Salesforce a plus) Ability to work independently in a fast-paced environment with high ownership Education Bachelor’s degree in Business, Technology, or a related field preferred Equivalent experience in SaaS or cloud technology sales will be considered