Account Manager (Customer Success) | Sweden | Public Sector

Account Manager (Customer Success) | Sweden | Public Sector Contact us 👋 Shape the Future of Public Sector Integrations with a Nordic Challenger 🚀 At Frends iPaaS , we're not just another vendor. We're a Nordic-founded integration platform on a mission to make integrations fast, easy, and transparent. Recognized for the 4th consecutive year in the Gartner® Magic Quadrant™ and winning G2 awards, including "Fastest Time to Value" and "Easiest to Use," we're proving that you don't need Silicon Valley size to deliver world-class technology. Our customers give us 4.7 out of 5 stars on Gartner Peer Insights. With rapid growth and a bold roadmap ahead, we’re looking for a new Account Manager (Customer Success) in Sweden to join our central team and take commercial ownership of a portfolio of existing customers in a scalable, high-volume environment. In this role, your main focus will be on our Swedish Public Sector portfolio (municipalities, regions, and agencies). We are looking for an organized and systematic professional who can balance high-speed commercial activities with the strategic patience required for public sector success. Whether you are already an expert in the public sector or a high-performing SaaS Account Manager with a deep interest in mastering this segment, we want to hear from you. While the formal title is Customer Success Manager, this is a commercially driven Account Manager role with clear business responsibility for renewals, expansion, and long-term customer value. Success in this role requires strong prioritization, structure, follow-through, and the ability to manage high-volume customer relationships simultaneously. ✨ This isn't just another sales job. It's a chance to: Own customer growth at scale in a fast-growing iPaaS company. Work with AI-powered integration technology and European data sovereignty as competitive advantages. Experience Nordic work culture: trust, autonomy, and transparency without politics. Make a measurable impact on public service efficiency and digital independence. 📝 The Role As an Account Manager (Customer Success) with a public sector focus, you will take commercial ownership of a portfolio of existing customers, focusing on retention, expansion, and long-term value creation. You will work in a scaled customer model , balancing high-volume portfolio management with strategic account development. This is a sales-side commercial role . While you will collaborate closely with delivery-side Account Managers and Service Managers, you won't be involved in project execution. Your focus is the commercial relationship: renewals, growth opportunities, and strategic account planning within framework agreements and LOU-compliant contracts. Digitalization in the public sector is more urgent than ever. Before you dive into the specifics, we highly recommend reading this message from our sales specialist, Robert Jakobsson, on how Frends is helping Swedish municipalities and regions build their digital future: When Experience Meets Urgency. What You'll Do: ✔ Own commercial outcomes – Drive renewals and expansion revenue across a high-volume portfolio with clear accountability for retention and expansion targets. ✔ Manage a scaled portfolio systematically – Use CRM insights, health data, and data-driven prioritization to manage many customer relationships efficiently. ✔ Grow our public sector footprint – Work primarily with municipalities, regions, and agencies to identify expansion opportunities for automation and integration use cases. ✔ Navigate the Public Sector landscape – Develop expertise in LOU and framework agreements to unlock expansion opportunities within existing contracts. ✔ Collaborate for growth – Partner with internal stakeholders to translate technical success into commercial expansion. ✔ Lead strategic business reviews – Engage CIOs, Digitalization Leads, and senior stakeholders on ROI, value realization, and future digital roadmaps. ✔ Apply proven sales methodologies – Leverage MEDDIC, value-based selling, and strategic account planning to drive commercial conversations and expansion deals with public sector stakeholders. 🏆 Why Frends Work Flexibly: Enjoy modern, flexible working times and a hybrid work model in Sweden with a focus on work-life balance. World-Class Execution, Nordic Values: Combine ambitious commercial performance with Nordic-rooted values like transparency, low hierarchy, and trust. "Get Things Done" Mentality: We value outcomes over corporate politics or endless approval chains. A Product That Society Trusts: Modern Microsoft-based technology stack and a low-code platform built for secure, scalable integrations. Visible Impact: You will play a key role in shaping and growing our public sector footprint. Your work directly shapes how Swedish society integrates and automates, making a visible difference in public service efficiency. Nordic Leader, Global Challenger: Join one of the leading Nordic integration technology organizations with its own platform, Frends, and help us win as the leading European alternative. Thriving Integration Field: Join a vital and growing field where your skills directly support the infrastructure of society . Integrations keep the world spinning. Competitive Compensation: Earn a fixed salary adequate to your expertise with performance-based, uncapped commission & benefits (e.g., pension, health, phone). Read from our blog why talents choose Frends and why Frendszies stay with us. “Frends is a really flat organization. You can reach out to anyone, and everyone is motivated to help you win the deal. Nobody is protecting their own little space. We’re all here to make sure we win more deals and grow stronger as a company." Frends Sales Team Member. 📝 What you bring B2B SaaS/PaaS Account Management Expertise – 5+ years of relevant experience in account management, customer success, or sales. You have a strong commercial mindset and are comfortable owning renewals and expansion. Ability to Manage Many Accounts – You are systematic and disciplined in your approach. You can prioritize effectively across a broad portfolio, ensuring that you manage multiple priorities without losing sight of risks or follow-ups. Public Sector Motion – Experience with Swedish public sector customers, LOU, or framework agreements is a strong advantage. A genuine motivation to build and deepen expertise in this segment is essential. Knowledge & Curiosity towards Technical Solutions – Familiarity with SaaS/PaaS, ideally iPaaS, and an interest in integration technology, APIs, and data sovereignty. Great Collaboration and Stakeholder Management Skills – You can engage CIOs, Digitalization Leads, and business leaders in renewal and expansion conversations, handle high-stakes negotiations, and collaborate effectively with internal teams to support your customers. Superb Listening Skills – You must understand and empathize with our customers' pain points with a solution- and value-based mindset. Familiarity with High-Impact Sales Methodologies – Knowledge of MEDDIC, SPIN, Challenger Sales, or similar value-based selling frameworks. A university degree is preferred. 🌍 Logistics: The role requires fluency in Swedish and professional English, as well as living in Sweden with a valid work permit. We support a hybrid work model, but we also prefer you visiting our Stockholm office (Katarinavägen) weekly/monthly to ensure smooth collaboration and team spirit. Traveling is required to meet the team, internal stakeholders, customers, and to attend key industry events. Our central CSM team members are currently located in Sweden and Finland, and our sales kick-offs are held in Finland twice a year. This means you will also have opportunities to visit Finland and our Frends headquarters, too. 📩 Ready to Shape the Future of Swedish Digitalization? If you're ready to join a dynamic, fast speed, growing company, get in touch and let’s connect! We don't expect fancy CVs or formal cover letters, but we hope you will contact us soon. Please contact us via the application form by 31 July 2026. We will start the process in June, but as we will be on summer holiday in July, we will continue the process in August if needed. Additional Information The Start: Ideally in Autumn 2026. The Contract: Permanent, full-time position. The Title: The official title at Frends is Customer Success Manager. Compensation: F ixed monthly salary adequate to your expertise (approx. 55-65K SEK / month) plus a performance-based, uncapped commission & benefits. Reporting Line: Direct report to: VP, Customer Success, Frends. Recruitment Process: Meet at least our People Integrator, the Team Lead, a Solution Architect, a team member, and the Sales Director, Sweden. A practical demo case and reference checks are included. Location Sweden Role Sales / Account Management Locations Sweden Remote status Hybrid Results, Responsibility, Simplicity, Joy We create great results for our customers and each other. Success means solving real problems, building a product and company we're proud of, and making a difference. We own our work. We aim for individual responsibility. You have the freedom to make decisions and the responsibility to deliver—without micromanagement or unnecessary hierarchy. We keep it simple. In our product and our culture. Simple beats complicated. It helps us move faster, decide quicker, and make integration accessible to everyone. We bring joy. You can be yourself—no corporate masks required. When people enjoy what they do and who they work with, good things happen. About Frends Easy, Fast, Transparent – That’s the Frends Integration Experience. We started with a small idea that has grown into a big mission: making integrations so simple that you’ll wonder why they were ever a hassle. With over 38 years of experience, we’ve helped businesses around the world streamline their integrations, processes, and operations to flow smoothly. Strong team spirit as well as trust, freedom, and flexibility are the cornerstones of our culture. Top workmates coupled with challenging and versatile projects with a powerful platform which enables digitalization and process automation – this is Frendszone. Frends is recognized in the Gartner ® Magic Quadrant™ for Integration Platform as a Service, Worldwide. Frends is also awarded in G2 review with the "Momentum Leader (API Management)," "Best Usability," "Easiest to Use & Admin," "Highest User Adoption," "Most Implementable," "Fastest Implementation," and "Fastest Time to Value" badges in 2025. Our customers give us 4.7 out of 5 stars on Gartner Peer Insights. Join Frends to Frends Community and be part of the action! Founded in 1988 Co-workers 250