Account Manager - DACH region

We’re looking for a proactive, detail-oriented, and AI-savvy Account Manager to manage and grow B2B customer relationships within the qiibee ecosystem, working with partners such as Miles & More and Etihad Guest. You’ll support customers from onboarding and launch through ongoing campaign management, using AI-powered workflows to improve efficiency, communication, and performance. As the main point of contact, you’ll build strong relationships, identify growth opportunities, and help every customer maximize the value of their loyalty partnership. 🎯 Key Responsibilities: Own and grow relationships with assigned B2B accounts. Guide new partners from onboarding through launch. Act as the main point of contact and coordinate requests internally. Use AI in every step to monitor performance, uncover insights, and identify growth opportunities. Lead regular account reviews with AI-powered reporting and recommendations. Maintain a best-in-class HubSpot CRM using AI-powered automation and data enrichment. Use AI to streamline communication, anticipate customer needs, and accelerate issue resolution. 💼 Must-Have: Proven B2B account management experience, with a track record of building strong relationships and growing accounts. Experience in the loyalty and/or payments industry. Fluency in German and English. Experience with HubSpot or a similar CRM. Advanced, hands-on experience with AI tools such as Claude—beyond basic prompting—including building workflows, automations, and AI-powered processes . 👤 More About You: Proactive, results-driven, and comfortable taking ownership. Customer-focused, organized, and attentive to detail. Excited to build global relationships and communicate the value of loyalty. Curious, experimental, and motivated to find new ways of using AI to work smarter and improve the customer experience. 🚀 Benefits: Fully remote work Competitive monthly salary package Equity share and qiibee tokens (QBX), sharing in our success Fast-paced remote startup environment 💫 About us: At qiibee, we're on a mission to turn loyalty currencies into one of the world's largest payment methods. Our points exchange platform lets businesses and loyalty programs issue and redeem loyalty rewards instantly, unlocking real purchasing power and economic freedom for their members. We're an AI-first, international team, building an increasingly agentic company where AI handles the busywork so our people can focus on what matters most: our customers. We're looking for ambitious, high-performing people who are eager for growth, challenges, and continuous learning to help us turn our vision into reality. If this sounds like your dream job, we would love to hear from you! 🌟