Account Manager (Enterprise Accounts)

Account Manager (Enterprise Accounts) Location: Mechelen, Belgium (Hybrid) Employment Type: Full-time About the Opportunity We're looking for a commercially driven Account Manager to join a fast-growing B2B technology company and play a key role in building a brand-new Account Management function. You'll take ownership of an established portfolio of enterprise and mid-market customers, focusing on customer retention, renewals, and revenue growth. This is a highly visible position where you'll have the opportunity to shape processes, strengthen long-term customer relationships, and directly influence business growth. If you enjoy developing strategic customer partnerships while identifying opportunities to expand existing accounts, this role offers both autonomy and long-term career development. Key Responsibilities Manage a portfolio of existing enterprise and mid-market customer accounts. Drive customer retention by proactively managing contract renewals. Identify and execute upsell and cross-sell opportunities to increase account value. Build trusted relationships with key stakeholders and decision-makers. Lead Quarterly Business Reviews (QBRs) and present business value to customers. Develop account growth strategies based on customer goals and business needs. Monitor account health, identify potential risks, and implement retention plans. Handle commercial negotiations, renewals, and customer escalations. Collaborate closely with Customer Success, Product, Support, and Sales teams to deliver an exceptional customer experience. Maintain accurate customer records and pipeline updates within the CRM. Required Qualifications Minimum 3 years of experience in Account Management, Sales, Customer Success, or another customer-facing commercial role. Proven success managing renewals and achieving retention targets. Demonstrated experience identifying and closing upsell and cross-sell opportunities. Strong stakeholder management skills, with the ability to navigate complex organizations. Excellent relationship-building and communication skills. Highly organized, proactive, and commercially minded. Fluent in Dutch and English , both written and spoken. Nice to Have Experience working within SaaS or B2B technology companies. Experience using CRM platforms such as Salesforce, HubSpot, or similar. Experience managing enterprise-level customer accounts. What We're Looking For A relationship-focused professional who enjoys building long-term customer partnerships. Someone who combines commercial awareness with a customer-first mindset. A strategic thinker who can identify growth opportunities while protecting recurring revenue. An organized professional who can confidently manage multiple complex accounts simultaneously. A collaborative team player who thrives in a fast-paced, growing business. Why Join? Help build and shape a brand-new Account Management function from the ground up. Own a meaningful portfolio with real responsibility for customer retention and revenue growth. Make a direct commercial impact by expanding existing customer relationships across new markets. Work cross-functionally with experienced teams in Product, Customer Success, Sales, and Support. Join a growing technology company where your contributions will have high visibility and long-term career potential. Locations Mechelen, Belgium Remote status Hybrid About Salve.Inno Consulting Bringing a personalized approach to connecting exceptional talent with unique opportunities. Specializing in recruitment for diverse roles, leveraging extensive experience and innovative strategies to find the perfect match for any business needs. Collaboration builds a stronger, more successful future – one strategic hire at a time. Founded in 2024 Co-workers 10-50