客户经理 – 支付服务 [Account Manager for Payment Services]

Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank. 我们正在寻找一位以结果为导向的客户经理，具备商户拓展和关系管理经验，加入我们不断发展的支付服务团队。该职位结合了业务拓展和客户管理，您将负责获取新商户、维护现有合作关系，并通过我们的支付解决方案帮助他们实现业务增长。 工作内容 识别、接洽并成功引入各行业的新商户，推广我们的支付服务（如 POS 终端、二维码支付、电子钱包等）。 建立并维护与现有商户的稳固关系，提升交易量、客户留存率和满意度。 协商商户折扣率（MDR）、商业条款及服务协议。 与内部团队（如产品、技术、运营等）紧密合作，确保商户顺利上线并完成系统对接。 作为商户的主要联系人，处理咨询、支持需求和问题升级。 监控账户和整体商户组合表现，跟踪交易量并识别业务增长机会。 及时了解支付和金融科技领域的行业趋势、竞争对手产品和客户需求。 任职要求 商业或相关领域的本科学历。 2–4 年商户拓展、业务发展或客户管理经验，具有金融科技、银行、支付或电商相关背景者优先。 拥有成功签单及管理高交易量客户组合的经验。 出色的沟通、演示和谈判能力。 以客户为中心，具备强烈的目标驱动力和超越 KPI 的热情。 积极主动，具备良好的组织能力和时间管理能力。 能够与国际合作伙伴和利益相关者进行协调沟通。 在达成或超额完成业绩指标方面有成功记录，并获得过客户的积极反馈。 Join the Coins Team Now! Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience. Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement. A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.