Account Manager III

Account Manager III United States (Remote) JOB DESCRIPTION ABOUT SINCH Sinch is pioneering the way the world communicates. More than 200,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION Build Relationships. Grow Accounts. Own a SMB & Mid-Market Account Portfolio. We’re looking for a relationship-driven Account Manager to join our Sinch team, supporting our Small and Mid-Market customer segments. This isn’t a high-volume cold calling role. You’ll own and grow a defined portfolio of SMB & Mid-Market customers, focusing on long-term partnerships, consultative selling, customer retention, and account expansion. If you enjoy owning customer relationships, uncovering business needs, developing strategic account plans, and helping customers get more value from their communication strategy, this is a great fit. What You’ll Do Manage and grow a portfolio of SMB and Mid-Market accounts Act as a trusted advisor — understand customer needs, business objectives, and communication strategies and align solutions to their goals Drive revenue growth through cross-sell and upsell opportunities within the SMB & Mid- Market customer base. Key Responsibilities:  Identify opportunities to expand customer usage, introduce new use cases, and increase product adoption  Own customer retention and renewal efforts, proactively identifying risks and developing strategies to protect recurring revenue  Conduct regular business reviews and customer meetings to demonstrate value, understand evolving needs, and identify growth opportunities  Develop strategic account plans and maintain accurate account information, opportunity management, and forecasting in CRM  Partner cross-functionally with Sales, Customer Success, Support, Product, and Marketing teams to deliver an exceptional customer experience WHAT YOU BRING  Experience in account management, customer success, SaaS sales, or a related customer-facing role  Strong relationship-building and consultative selling skills  Ability to manage and grow a portfolio of SMB and Mid-Market customers  Ability to identify customer needs and translate them into business and revenue opportunities  Comfortable managing multiple accounts, priorities, and sales opportunities independently  Strong business acumen with the ability to understand customer objectives and communicate the value of technology solutions REQUIREMENTS  A bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.  Excellent communication and relationship-building skills.  Strong analytical skills with the ability to develop strategic account plans and identify customer growth opportunities.  Proficiency in CRM software and account management tools.  Demonstrated ability to manage customer relationships while achieving revenue, retention, and expansion goals.  Experience with SaaS, technology, messaging, communications, marketing technology, or a related industry. PREFERRED REQIREMENTS:  Experience selling SaaS or communication technology solutions to SMB and Mid-Market customers  Experience with SMS, business messaging, email marketing, or customer engagement solutions  Experience managing recurring revenue, renewals, upsell, cross-sell, and expansion opportunities If you’re an account management professional who thrives on relationships, consultative selling, and growing customer partnerships — not just transactions — we’d love to connect. This role is primarily remote, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO; Seattle, WA OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Benefits  STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.  CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.  SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.  TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.  PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.  WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.  MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. The estimated total annual on-target earnings (OTE) for this role are $115,,000 - $144,,000. The annual starting base salary for this position is $92,000 - $115,000. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications. In addition to base salary, this position is eligible to participate in the Company’s commission plan, with a target commission opportunity equal to 45% of annualized base salary, subject to the terms of the applicable commission plan. This role will be accepting applications until August 18, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation process.