Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
We are looking for an Account Manager to join our team in Zagreb. You will manage a large portfolio of small and medium-sized restaurant partners, helping them grow their business on our platform. This is a hands-on role that requires strong organizational skills, persistence, and a proactive approach. You'll spend a significant part of your day reaching out to partners, making calls, and building relationships.
THE JOURNEY
- Manage a portfolio of 100+ small and medium-sized restaurant partners
- Conduct regular outreach via phone and email to engage existing and potential partners
- Build and maintain relationships with partners, understanding their needs and challenges
- Monitor partner performance using data and provide recommendations for improvement
- Organize your portfolio effectively to ensure all partners receive appropriate attention
- Promote platform features, promotions, and advertising opportunities to partners
- Collaborate with internal teams (operations, marketing, support) to resolve partner issues
- Meet monthly targets for partner engagement, activation, and revenue growth
Qualifications
WHAT YOU WILL BRING TO THE RIDE
- At least 1 year of experience in sales, account management, or business development
- Comfortable making high volumes of cold calls and outbound outreach
- Strong organizational skills - ability to manage a large portfolio without dropping the ball
- Persuasive communicator who can pitch effectively and handle objections
- Self-motivated with a positive, "can-do" attitude
- Not afraid to pick up the phone and have difficult conversations
- Data-oriented - comfortable working with Excel/Google Sheets and basic analytics
- Fluent in Croatian and proficient in English
- Resilient and able to handle rejection while maintaining motivation
Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We Believe Driven Talent Deserves
- 🌟 Bonus based on your performance
- 💪 Top-notch private health insurance to keep you at your peak.
- 🏃 Affordable Multisport membership for sports and wellness activities
- 🏡 Hybrid work (2 days WFH/week)
- 🌍 Work from anywhere (up to 3 weeks/year)
- 🏖️ Extra time off, in total 31 days off
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Additional Information
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences.
Learn more about our Leadership Principles here.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!