Account Manager (Mandarin - English - Spanish)

Account Manager (Mandarin - English - Spanish) Join a leading logistics provider based in Southern California! We usually respond within a day Job Title: Account Manager – Ocean Freight, Drayage & Warehousing Location: Remote (Open to LATAM talent around the world) Employment Type: Full-Time Base Salary: $2,500 – $3,500 USD per month (based on experience) Working Hours: 3:00 PM – 11:00 PM Mountain Time (MST) About the Role We are seeking a highly skilled and multilingual Account Manager to manage and grow client relationships across our China-based accounts. This role is critical in ensuring seamless coordination across ocean freight, drayage, and warehousing operations while delivering an exceptional client experience. The ideal candidate brings deep logistics expertise, strong cross-cultural communication skills, and the ability to proactively manage complex supply chain needs. Key Responsibilities Serve as the primary point of contact for China-based clients, managing day-to-day communication and long-term relationship growth Coordinate end-to-end logistics operations including ocean freight, drayage, and warehousing services Ensure timely and accurate shipment execution, troubleshooting issues and providing proactive updates to clients Collaborate with internal teams (operations, customs, warehouse, carriers) to ensure service excellence Monitor shipment milestones, KPIs, and service-level agreements (SLAs) Identify opportunities to upsell or expand services within existing accounts Resolve escalations efficiently while maintaining strong client trust Maintain detailed records in CRM and internal systems Provide regular reporting on account performance, volumes, and client feedback Qualifications Language Requirements: Fluent in Mandarin, English, and Spanish (written and spoken) – mandatory Experience: 1+ years of experience in logistics, specifically in ocean freight, drayage, and/or warehousing Proven experience managing international client accounts, preferably with China-based customers Strong understanding of global supply chain operations, incoterms, and shipping documentation Experience working with freight forwarders, NVOCCs, or 3PL providers is highly preferred Excellent problem-solving and organizational skills Ability to manage multiple shipments and accounts simultaneously in a fast-paced environment Proficiency in CRM systems and logistics software platforms Key Competencies Cross-cultural communication and relationship management Attention to detail and operational accuracy Proactive mindset with strong ownership of accounts Ability to navigate ambiguity and resolve logistical challenges quickly Commercial awareness and client growth mindset Why Join Us Be part of a growing, international logistics company with strong exposure to China–LATAM trade lanes Work in a dynamic environment where your impact on client success is highly visible Collaborate with a global team across multiple time zones Department Operations Locations Multiple locations Remote status Fully Remote