Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Account Manager - MoneyPass Group
We are seeking a client-focused Account Manager to support financial institution customers participating in the MoneyPass program. In this role, you will serve as a trusted day-to-day partner for clients, helping manage operational needs, resolve service inquiries, coordinate internal support, and strengthen the overall client experience.
The ideal candidate is a strong communicator and problem solver who is comfortable working across teams, managing multiple priorities, and building effective relationships with clients, internal stakeholders, and external partners.
What You Will Do
Serve as the primary point of contact for MoneyPass clients, providing operational support, service assistance, and timely issue resolution.
Respond to client inquiries related to program changes, additional products, service requests, onboarding, maintenance, pricing setup, settlement documentation, and issue resolution.
Partner with teams across MGP and Fiserv to support product enhancements, defect management, parameter changes, implementation requests, and client escalations.
Coordinate with internal and external partners to research, manage, and resolve client needs accurately and efficiently.
Schedule and lead meetings with clients, MGP and Fiserv teams, and external partners to provide status updates, drive issue resolution, and build strong working relationships.
Provide clear updates to stakeholders and escalate matters to leadership when appropriate.
Support clients through multiple communication channels while maintaining a professional, responsive, and service-oriented approach.
Lead regularly scheduled operational review sessions with clients and stakeholders.
Measure and track key service metrics, identify improvement opportunities, and recommend products or services that may enhance the client experience.
Contribute to continuous improvement efforts that improve automation, efficiency, quality, and consistency across servicing operations.
Provide feedback to product, implementation, and technology partners to help improve the client experience.
Perform other duties as assigned.
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Qualifications
Bachelor’s degree in business, finance, technology, or a related field preferred; equivalent work experience may be considered.
Strong client or operations support experience.
Clear, concise, and professional verbal and written communication skills.
Ability to follow established guidelines and procedures to complete tasks accurately.
Unwavering focus on delivering an excellent client experience with every interaction.
Strong sense of accountability, ownership, and follow-through.
Effective problem-solving skills and sound judgment.
Ability to manage rapid change in a fast-paced environment.
Ability to learn quickly and make information-based decisions.
Strong organizational and time management skills with attention to detail.
Preferred Qualifications
Knowledge of or experience with bankcard credit/debit card services or ATM processing.
Three to five years of experience in the financial services or banking industry interacting directly with clients.
Travel:
Up to 10%
This role will perform services for The
MoneyPass
Group, a company that is jointly owned by Fiserv and
Bridgeport Partners
. Your employment initially will be with Fiserv , and Fiserv will lease your services to The
MoneyPass
Group through December 31, 2026. As of January 1, 2027, employment with Fiserv will end and employment will transfer to The
MoneyPass
Group.
Salary Range:
$71,400.00-$111,700.00
These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact
AskHR.US@fiserv.com
. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing
agreements. Please
do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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Questions:
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At Fiserv, we value integrity and transparency. As you complete your job application, please be aware that providing truthful, accurate, and complete information is essential. Any discrepancies, omissions, or falsehoods may result in the rejection of your application, withdrawal of any employment offer, or dismissal if you are already employed. Thank you for your commitment to maintaining the trust and integrity of our hiring process.
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Are you currently or have you ever worked for Fiserv, First Data or any of their affiliates, subsidiaries or predecessors as an employee or contractor?
- No
- Yes
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Are you of legal age to work in the United States?
- No
- Yes
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Are you legally authorized to work in the United States?
- Yes
- No
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Will you need Fiserv to sponsor you for a visa or otherwise provide support related to work authorization in order to work legally in the United States, either now or in the future? This includes, but is not limited to, candidates currently in F-1 Status with OPT or CPT work authorization and candidates who currently hold or will require employment-based work authorization sponsored by a U.S. employer (i.e. H-1B, TN, etc).
- Yes, I will require sponsorship now or in the future.
- No, I will not require sponsorship now or in the future.
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Are you willing to work on-site? Please note that remote positions would not be required to work on-site.
- Yes, I am willing to work on-site.
- No, I am not willing to work on-site.
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Are you currently within commuting distance to this work location? If you are not within commuting distance, are you willing to relocate? Please note that remote positions would not require relocation.
- Not applicable, I am within commuting distance.
- Yes, I am willing to relocate.
- No, I am not willing to relocate.
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Client/Customer Employment Disclosure: Have you ever been employed by an organization (company/agency) that is a Fiserv or First Data client/customer? Note: Answering ‘Yes’ will not automatically disqualify you from working for Fiserv.
- Yes
- No
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Do you have any relatives currently employed at Fiserv?
- No
- Yes
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Are you a current or former United States Military Service Member or military spouse? (Please select all that apply)