Account Manager (Outbound Sales & Client Success) | Web Design Agency Help customers resolve critical issues with confidence, build reliable support systems, and turn complex workflows into fast, consistent outcomes every time. We usually respond within a week Company Overview Our client is a growing web design, development, and digital marketing company that builds custom, relationship-driven websites for U.S. small businesses. Rather than cookie-cutter solutions, their team pairs marketing, design, and backend expertise to build sites tailored to each client's goals — plus ongoing hosting, maintenance, technical support, and SEO. They keep upfront costs low with monthly-payment plans and treat every project as a long-term partnership, staying involved from the first consultation through launch and beyond. Your Role The client is looking for someone how will become the company's first dedicated point of contact for both new prospects and existing clients. In your first 30-90 days, you'll pick up outbound cold-calling to gauge interest in new or improved websites, and take over onboarding and check-ins for the active client base. You'll report directly to the Owner/Founder, who will personally train you on their low-pressure, consultative sales approach. This is a full-time role and there's real room to grow as you prove yourself. You’ll: Cold-call U.S. business owners to find out whether they have a website, whether it needs an update, and whether they're a good fit — turning conversations into qualified soft leads for the founder to close Guide new clients through onboarding once a project is sold: gathering what the team needs, answering early questions, and keeping things moving Check in with active clients on their project, answer routine questions, and flag anything that needs the founder's attention Stay in touch with past clients after their project wraps, both to maintain the relationship and to spot opportunities for future work Log every call, lead, and client conversation so nothing falls through the cracks Learn the company's sales style hands-on, working directly alongside the founder You Bring: Fluent, clear spoken English — you'll be cold-calling U.S. small business owners, so this is a hard requirement Genuine confidence picking up the phone and talking to people who don't know you yet Strong written English for email and light documentation A self-starting, persistent attitude — comfortable with rejection on cold calls and able to structure your own day without heavy hand-holding Some client-facing experience (customer support, retail, hospitality, call center, agency work, or similar) that shows you can hold a conversation and build rapport Strong organizational instincts to keep an active list of leads and clients from slipping through the cracks Based in Latin America, with a reliable connection for calls and video meetings during U.S. business hours Bonus Points: Prior experience in outbound or cold-calling sales, even outside a formal SDR role Experience at a digital agency, marketing company, or other services business with U.S. clients Familiarity with a CRM or lead-tracking tool Interest in growing from a sales-heavy role into a broader account-management role as the company scales What’s Offered: Fully remote role, based anywhere in Latin America $800-1,200 USD/month (full-time), with room to move to a commission or blended salary-plus-commission model as you bring in new business Direct, hands-on training and mentorship from the founder Genuine ownership of both the outbound and account-management sides of the business The chance to shape a brand-new, evolving role as one of the company's first dedicated client-facing hires Interview Process 1️⃣ Application review (resume + short note on fit) 2️⃣ Screening call 3️⃣ Hiring team interview — walking through your client-facing or phone experience 4️⃣ Final check-in and offer 4️⃣ Final conversation — alignment and expectations Department Operations & Business Role Customer Support Specialist/Manager Locations Multiple locations Employment type Full-time About Atomic HR We connect talented tech professionals in Latin America and Canada with remote career opportunities at innovative startups worldwide. We specialize in finding roles that align with your skills, experience, and career goals. Our personalized approach ensures you're matched with companies that value your contributions and offer opportunities for growth. Whether you're a software engineer, designer, marketer, or other tech professional, we're here to help you take the next step in your career.