Account Manager SMB (French market)

Account Manager SMB (French market) Join us We usually respond within two weeks 📣 We're hiring an Account Manager SMB French Empower fitness and wellness businesses to succeed through technology, driving customer retention, engagement, and expansion at scale. At bsport, we're on a mission to empower fitness and wellness businesses with the tools they need to grow, operate efficiently, and deliver exceptional customer experiences. This role is built for someone who thinks in leverage. You won't be managing a handful of accounts with white-glove attention. You'll own several hundred, and your edge will be knowing exactly where to spend your time, using data and automation to cover the rest. If you get energy from building systems that scale instead of grinding through a to-do list, you'll thrive here. Your day-to-day will include: Own a high-volume portfolio of SMB studios and be accountable for keeping them and growing them. Prioritize ruthlessly: spot the accounts most at risk and most ready to expand, and act on them first. Drive retention and uncover upsell opportunities through usage and intent signals, not guesswork. Build low-touch, repeatable playbooks and lean on AI and tooling to extend your reach. Keep your book clean and your pipeline honest so the whole team can move faster. Flag risks early and feed what you learn back into how we work. What you'll bring A sharp sense of prioritization and the autonomy to run your own book. A data-driven instinct: comfortable letting signals decide where you act. Strong CRM discipline and a genuine pull toward automating the repetitive stuff. The ability to manage at scale without losing the human touch. Clear, concise communication that lands at volume. Why bsport We're scaling fast and reshaping how thousands of studios run their business. You'll join a team that values ownership, smart execution, and people who'd rather build a better way than repeat the old one. Ready to grow a book the smart way? Join at a pivotal moment. We have the ambition to raise our next funding round in 2027, making 2026 one of the most exciting and impactful years in our journey. Your individual performance will have a visible impact on the company's growth before we become a much larger organization. Own and grow your portfolio. From driving product adoption and customer engagement to identifying upsell and expansion opportunities, you'll have a direct impact on customer retention, satisfaction, and revenue growth. Learn every week. We invest heavily in your success through regular one-to-one coaching, team training sessions, and continuous feedback from experienced managers. Use AI every day. From preparing for customer meetings and analysing account health to identifying growth opportunities and creating tailored proposals, AI is embedded into your workflow so you can spend less time on admin and more time building strong customer relationships. The benefits: 🌅 Vibrant office in Passeig de Gracia, Barcelona, with free drinks and snacks. 💻 Hybrid working model: 1 remote day per week, plus 15 extra remote days per year. 🐼 Health insurance with Alan, fully covered by the company. 🤸‍♀️ Negociated gym deal with Wellhub: get access to a wide range of gyms, studios, and wellbeing apps. 💳 Flexible remuneration with Alan, to optimise part of your salary in a tax-efficient way. 🌍 A diverse, collaborative workplace - join an international team! ⛱️ Summer Fridays: Enjoy your Friday afternoons all August, with a half-day schedule. 🛏️ Feel supported with paid sick leave, because your health always comes first. The hiring process: Discovery Call with Charlotte, Talent Acquisition (30min) Interview with Clémence, your future team leader (30 min) Interview with François, Country Manager (30 min) Potential meeting with Kevin, our VP Growth and Customers (30 min) We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work. If you require accommodations during the application or interview process, please inform us. À bientôt 👋🏼 Departments CSM Role Account Manager Locations Barcelona, Passeig de Gràcia Remote status Hybrid Employment type Full-time Job Level IC3 - Confirmed Barcelona, Passeig de Gràcia