Primary Function/General Purpose of Position
The Account Manager will be responsible for building relationships and service interactions in select service areas as designated by the organization. They will provide ongoing client account management and will be expected to maintain relationships with clients to encourage new and repeat business opportunities.
Essential Job Functions
Responsible for all client communications, conflict resolution, and compliance on client deliverables and participates with renewing existing clients’ contracts
Reviews all major deliverables to ensure quality standards and client expectations are met
Ensures that client issues are dealt with in an efficient manner, and assures that the service line lead and/or operational managers are promptly included in the active resolution of client issues
Networks within the region to identify high opportunity employers, including networking with appropriate business and trade organizations
Maintains continuous knowledge of account and product status, identifies potential issues and/or opportunities within or related to the products, services, and account
Maintains detailed documentation of all client interactions
Communicates with clients to understand their goals and objectives
Possesses local market knowledge across the organization and within the assigned market
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
None
Education
Bachelors, Business (required)
Masters, Business (preferred)
Experience will be considered in lieu of education
Work Experience
3 years' experience as Account Manager or similar role (required)
1 year of experience as Account Manager in respective industry (preferred)
Range:
Minimum:
$
35.82
Maximum:
$
55.52
Training
Salesforce (Preferred)
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email
[email protected]
. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at
[email protected]
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Questions:
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Are you a *current* employee of Bon Secours Mercy Health, Roper St. Francis Healthcare or a Bon Secours Mercy Health facility? Current Agency Employees that are working on site at Bon Secours Mercy Health or Roper St. Francis Healthcare are not considered current employees and should answer no to this question.
- Yes. Current employees must log into Workday and submit a transfer application via Browse Jobs.
- No
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Are you a current employee of any Bon Secours Mercy Health partner affiliates (Ensemble)?
- Yes
- No
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Are you legally authorized to work in the United States?
- Yes
- No
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Will you now or in the future require the organization to commence (“sponsor”) an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)?
- Yes
- No
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Are you able to perform the essential, job-related functions of the position for which you are applying with or without reasonable accommodation?
- Yes
- No
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Do you currently hold a relevant valid professional license, certification, or registration, or (if required for the position to which you are applying) do you expect to meet this qualification prior to starting in this position? If the position to which you are applying does not require a professional license, certification, or registration, please select No.
- Yes
- No
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Have you been excluded, or are you currently under investigation for healthcare fraud, abuse, or misconduct; or restricted from participating in any Federal or State healthcare program, including Medicare and/or Medicaid?
- Yes
- No