Permanent remote role, candidate can be located anywhere in the U.S.
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
Who We Are:
Wolters Kluwer: The world is a big place, find your place here.
What We Offer:
The Account & Relationship Manager role offers growth potential opportunities, professional development, an engaging team environment, the ability to work a remote schedule, and amazing benefits.
What You'll be Doing:
The Account & Relationship Manager - Print & Content is a quota-carrying team member responsible for working with accounts with print and content across financial services and specialty industries to create demand for Compliance Solutions’ print and content solutions. The Account & Relationship Manager is accountable to achieve their quota for the assigned book of business through directly selling CS print and content solutions. This includes actively pursuing and driving renewal transactions and pursuing up-sell opportunities. The Account & Relationship Manager is responsible for leveraging data to understand customer usage patterns and identifying opportunities to improve adoption, pursue a renewal, and/or pursue incremental revenue (up-sell) within the customer’s existing print and content products.
The Account & Relationship Manager - Print & Content is responsible for working directly with customers in assigned accounts to understand their needs, existing product usage, advise on best practice use cases and behaviors, and identify relevant CS products to address these needs. The Account & Relationship Manager - Print & Content exhibits deep product knowledge and expertise of print and content solutions and communicates the value proposition of such products and facilitates all activities to complete a deal (pricing, quote, contract, etc.) with the customer. The Account & Relationship Manager – Print & Content collaborates with Account Executives on print and content sales as needed.
Key Tasks:
Primary ownership of all new sales and renewal activity for print and content products and LOBs within assigned accounts.
Delivers against individual quotas for print and content.
Researches and gathers information on current customers and their needs.
Monitors and interprets product usage data for an assigned book of accounts to identify opportunities to improve adoption, pursue renewal opportunities, and up-sell within existing products.
Effectively prioritizes and responds to leads or customer requests for information regarding print and content solutions.
Leverages SFDC data and account insights to identify, pursue, and close opportunities to retain existing business (e.g., renewals), cross-sell or up-sell at existing customers, or create business with new customers through regular strategy meetings with the customer about their needs.
Understands and articulates value propositions of CS offerings; collaborates with product managers or Technical Sales as needed to source deep technical expertise.
Responsible for onboarding and/or training customers on print and content products as needed.
Maintains a clean and accurate pipeline in CRM
Adheres to defined sales methodology and sales processes including steps to configure, price, quote products and services, draft, negotiate and close contracts
Performance Metrics:
Individual quota attainment; achievement of renewal target and up-sell targets
Customer adoption target attainment: improvements in customer adoption of current portfolios (month over month or quarter over quarter)
Customer satisfaction scores and retention rates
Completion of assigned product trainings and other required learnings for professional development
You're a Great Fit if You Meet These Requirements:
Bachelor’s Degree or equivalent relevant experience
1+ years working in Account Management or Sales or other equivalent experience
Basic understanding of business, financials, products/services and the market
Excellent communication (both written & oral) and presentation skills
Ability to follow a sales plan and manage resources accordingly
Other Knowledge, Skills, Abilities or Certifications:
Data analysis skills and ability to derive insights that drive next steps or actions required.
Account Management (general knowledge of customer’s business, decision makers, and purchasing process)
Communicate effectively in both face-to-face and virtual selling environments.
Interpersonal skills, ability to build stakeholder relationships virtually
Team effectively with other internal teams including Sales, Sales Support stakeholders.
Stay organized and manage multiple priorities at once across multiple customer accounts.
Up-sell and/or pursue renewal transactions with customers
Professional demeanor in oral and written communications
Passion for and ability to learn and develop Sales skillsets
Self-motivated; proactive and perseverant mindset
Identify when account requires additional assistance and migrate to face-to-face account
Solution presentation skills (virtual by phone or video)
Prioritize multiple priorities across various accounts
Effective collaborator with technical skilled individuals
Deep product knowledge of Compliance Solutions’ print and content solutions.
We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$47,600.00 - $81,250.00 USD
This role is eligible for Commission.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information
:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.