At Delta Dental of Wisconsin, we are champions of Oral Health, and we have built our company on a foundation of delivering innovative products and services within our culture of legendary service. Our culture that sets us apart within our industry and the way we do business and it is different. Our employees stay here because the organization supports them as employees and their career growth. We have many employees who have stayed for 25, 30, or even 45 years within our organization.
Delta Dental of Wisconsin is seeking an
Account Representative
to work in partnership with an Account Manager to maintain business relationships of assigned accounts. Their core priority is addressing customers’ needs and concerns as quickly and effectively as possible. The
Account Representative
Individuals will play a key role in facilitating the new business implementation, day-to-day servicing, cross-sales and renewal processes.
What you'll do:
Work internally and externally to ensure successful implementation of new business customers
Demonstrate relationship management skills and proven track record of building, maintaining, and cultivating client relationships
Play a key role in cross-selling additional Delta Dental of Wisconsin products to existing customers
Assist in renewal delivery and negotiation to retain clients by working with the Account Manager
Facilitate service requests relating to contract changes, benefit plan options, general plan inquiries, agent issues and other matters as required
Develop and maintain a thorough working knowledge of Delta Dental’s products and services and share our value proposition to customers and brokers
Maintain accurate account information in CRM database
Handle moderately complex problems and works in partnership with higher-level staff to resolve issues
Generate, understand and speak to customer reporting including key performance metrics and trends
Meet company and department goals and objectives in support of Delta Dental of Wisconsin’s mission
At Delta Dental, we’re committed to attracting and keeping great talent with a comprehensive benefits package for employees and their families. We offer:
Health, vision, dental, and life insurance
Short- and long-term disability coverage
HSA, FSA, and Dependent Care Accounts
Competitive salary and incentive compensation based on company results
401(k) with employer match and a 6.5% employer contribution to retirement accounts
Robust wellness programs, whether you work on-site or remotely
We also value work-life balance with a generous PTO package that grows with your tenure, company holidays, and time off for volunteering. We don't just provide it; we encourage employees to utilize the time off. See what our employees have to say about working at Delta Dental here:
https://www.deltadentalwi.com/s/employee-testimonial