Account Service Representative II

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location Job Description Schedule: Hybrid The Account Service Representative II – Claim Follow-Up Representative is responsible for managing claim follow-up activities to ensure timely reimbursement for professional services. This role includes investigating and resolving unpaid or denied claims, working payer correspondence, and collaborating with internal departments and payers to secure proper claim resolution. The representative will work within the Epic system to monitor accounts receivable and take necessary actions to reduce aged AR. Key Responsibilities: Conduct timely and thorough follow-up on outstanding professional billing claims using Epic work queues. Research and resolve denied, delayed, or unpaid claims by communicating with payers via phone, portal, or written correspondence. Review payer responses and denial codes to determine appropriate action for claim resolution. Coordinate with coding, registration, and clinical departments to correct claim errors and resubmit when appropriate. Document all activities and communications clearly in the Epic system to maintain accurate account records. Identify and escalate trends or payer issues to management for resolution and payer intervention. Maintain knowledge of payer-specific guidelines and billing regulations. Meet or exceed productivity and quality metrics established by the department. Assist with training and mentoring of new staff as needed. Education and Skills: High school graduate required; physician or hospital billing experience and/or training, BS or BA preferred. Knowledge of ICD_10 coding, medical terminology, third party billing and collections, required. EPIC experience preferred. Excellent communication and listening skills. Problem solving ability and able to handle multiple priorities. Knowledge of windows-based personal computers is required and experience with electronic claims editing software preferred. Demonstrates effective utilization of the features of the telephone system in order to achieve greater productivity with appropriate collection practices and techniques. Thorough knowledge of patient accounting, third party payer procedures, governmental regulations and managed care contracting to be effectively proactive in the billing and collection process, and to respond to inquiries on patient accounts in a customer satisfaction manner. Education High School Diploma/GED (Required) Pay Range $21.00 - $32.55 At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits. Benefit Statement For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children’s facilities Discount purchasing program There’s a Place for You with Us At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. For questions about how to request an accommodation please contact: [email protected] AI Notice Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals. It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes. For questions about the use of artificial intelligence in this process or any additional support, please contact: [email protected]