Account Success Manager (Software Sales)

Account Success Manager​ (Software Sales) About Us At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in New Zealand. Role The Account Success Manager (ASM) is responsible for supporting customer adoption, engagement, and long-term success with Seequent solutions. The role focuses on maximizing users and usage by helping customers effectively implement, adopt, and realize value from their investment in our products. Working with a portfolio of assigned accounts, the ASM serves as the primary day-to-day customer contact and collaborates closely with Account Managers, Technical Specialists, Product teams, and Support teams to deliver a positive customer experience. The ASM develops a strong understanding of customer objectives, workflows, and product usage to help identify opportunities for improved adoption, value realization, and customer satisfaction. Through relationship building, proactive engagement, onboarding coordination, customer advocacy, and usage monitoring, the ASM helps ensure customers remain successful, supported, and engaged throughout their lifecycle with Seequent. Duties and responsibilities Build and maintain strong relationships with assigned customer stakeholders to support satisfaction, product adoption, and retention. Coordinate customer onboarding and training activities by engaging the appropriate internal resources and tracking outcomes. Monitor customer health indicators, product usage trends, and engagement metrics to identify risks and opportunities. Support account planning activities by partnering with Account Managers and other Sales and Support team members. Document customer interactions, account updates, and key activities within the CRM system. Facilitate communication between customers and internal teams to ensure timely resolution of questions, concerns, and service requests. Coordinate technical support escalations by connecting customers with the appropriate subject matter experts. Prepare customer usage reports and adoption insights to support customer success discussions and reviews. Identify expansion and renewal opportunities and communicate them to the Senior Account Manager for follow-up. Maintain a regular cadence of customer engagement to reinforce value realization and long-term partnership. Qualifications 5+ years of experience in industry. Fluent Spanish and English (this is essential) Ability to build a strong, strategic understanding of Seequent’s solution portfolio set. Customer-Centric Mindset - with proven experience driving customer outcomes. Highly developed communication with influencing skills, capable of engaging at all organizational levels and customers. Strong problem-solving capability with the ability to anticipate issues and provide solutions effectively. Wide product knowledge (Wide vs. Deep) across the solution set, enabling connected, multi product value conversations. Relevant industry experience with the ability to engage credibly with technical & non-technical stakeholders. Technical proficiency is sufficient to guide customers and frame solution pathways confidently. High Emotional Intelligence with the ability to build trust, navigate ambiguity, and strengthen complex relationships. Strong action-orientation with the ability to drive momentum Empathetic, customer focused approach grounded in understanding customer challenges and goals. Excellent organizational capability with the ability to manage complex portfolios of accounts and competing priorities. Working conditions Hybrid based role with some travel and visits to client sites as required. #LI-DM1 Our Commitment to Equity, Diversity, and Inclusion At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all. Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team! Benefits of being a Seequenteer and why you’ll love being on our team. Our people – Working at Seequent means becoming part of a community of collaborative innovators with insatiable curiosity and a passion to make a difference. Seequenteers are experts at what they do, visionaries with bold ideas for the future, and driven by a desire to make meaningful change. Our culture – At Seequent you’ll be encouraged to Find a Better Way, Think Customer, Collaborate Enthusiastically, Exceed Expectations and Take Ownership, no matter what role you’re in. Our values define a culture of open mindedness, connected teams despite geographical distance, transparent communication, and leadership at any level, where everyone is welcome as their authentic self. Our offices – Seequent operates from offices all over the world; as part of the Bentley Systems family. Our office hubs are fueled by barista-crafted coffee, games, table tennis, Lego, online trivia battles, and regular office team events. We like to celebrate our wins with cake too, lots of cake. Benefits – Competitive salary, flexible working, a paid day each year to volunteer, an employee share purchase plan in most locations, rewards & recognition program, continuous learning and career growth opportunities, internal engagement events, culture & wellbeing program, personal support resources. Additional benefits are unique to each location Seequent resides in. How to apply If this sounds like the role for you, apply today