Accounting Success Specialist

JOB BRIEF As an Accounting Success Specialist at GreenSlate, you will be the primary point of contact for clients using our production accounting and payroll software. You’ll assist by answering questions via phone, email, and chat, resolving issues, and ensuring every user has the knowledge and tools needed to succeed. You will work closely with internal teams to escalate bugs, contribute to QA testing, and help shape a consistently positive client experience. Your accounting expertise and service mindset will directly strengthen the relationships that set GreenSlate apart in the entertainment industry. This position is remote within the United States; candidates must be located in the Pacific Time Zone to be considered. WHO WE ARE GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit greenslate.com . WHAT WE EXPECT FROM YOU Work directly with clients to answer their accounting and other software support questions, via phone, email, or chat Assist with QA testing of new software releases Transfer/escalate issues to other team members as required Utilize HubSpot help desk software to log tickets and resolutions Submit software development requests and bugs to development on behalf of users Assist with planning and coordinating user communications as necessary Perform data integrity GL reconciliations on the client's behalf as necessary WHO YOU ARE Ability to deal with high volumes and work under pressure A desire to find the solution, not just finish the task Enthusiastic attitude about providing superior customer service Excitement to learn the ins and outs of GreenSlate software platforms Experience supporting accounting or other business operations software Experience with personal computers and printer desktop support Knowledge of the basics of production accounting is a plus! Excellent listening and communications skills Focused and detail-oriented WHAT YOU CAN EXPECT FROM US Compensation that reflects your value: Competitive salary packages tailored to your experience, with opportunities for regular reviews and raises Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts, and perks through the Holisticly platform Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive Impactful Work : Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service, and Collaboration drive everything we do, backed by access to leading AI tools, so you can work smarter, not harder SALARY RANGE: $50K to $60K The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to hear and see. The employee is regularly required to stand and sit/ The employee is regularly required to practice manual dexterity sufficient to operate standard office equipment. Specific vision abilities required by this job include close vision and distant vision. While performing the duties of this job, the employee is exposed to standard office equipment. Occasionally called upon to work hours in excess of the normal daily schedule. The employee may need the ability to lift up to 50 pounds. GreenSlate is an equal opportunity employer and committed to providing equal employment opportunity to all applicants and team members regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. GreenSlate makes reasonable accommodations for handicapped and disabled team members. At GreenSlate, we take steps to ensure our customers and applicants remain safe from online fraud and scams. We never ask for credit card numbers, credit reports, or other sensitive information as part of our application process, and we do not require applicants to purchase training or pay a fee. We encourage applicants to do research before engaging in any transaction and never give out their credit card or bank account information to any unknown parties. GreenSlate is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.