Accounts Payable Operations Specialist (Invoice to Pay) (m/f/div.)

The Keenfinity Group delivers professional communication and security solutions that connect and protect people and assets. Following its carve-out from the Bosch Group in mid-2025, it operates as independent company within the portfolio of European investment firm Triton. The Group’s four Businesses include Audio delivering professional communication products of the globally renowned brands Bosch, Electro-Voice, Dynacord, RTS and Telex, IQSIGHT Video Systems, Radionix Intrusion & Access, and KEENFINITY Electronics Manufacturing Services (EMS). In fiscal year 2025, the group generated revenues of over €1 billion and employed approximately 4,000 people across more than 40 countries. We are professionalizing our end‑to‑end finance processes, harmonizing SAP templates and establishing a global BPO model. In this role, you will actively shape how our future accounting landscape looks. As an Accounts Payable Operations Specialist(Invoice‑to‑Pay) , you act as the operational control tower for AP. You do not post invoices or scan documents yourself. Instead, you monitor dashboards and queues, detect errors and delays, verify that the external partner follows our instructions, and drive timely actions from internal stakeholders (e.g., approvals missing information) so invoices are posted correctly in SAP and ready for payment runs . You support the I2P GPO with insights, root‑cause analysis, and continuous improvement. Your Responsibilities Daily Operations Monitoring Review I2P dashboards, AP queues, aging, exceptions, and workflow status (OCR → approval routing → SAP posting → payment readiness) Identify incorrect postings, stalled workflows, missing approvals, or deviations from the global process template Trigger and track required actions with internal stakeholders (plants, procurement, business units) until resolved External Service Partner Oversight Coordinate day‑to‑day delivery with the external AP operations team; verify adherence to SOPs, work instructions, and service levels (SLAs/KPIs) Proactively flag recurring issues and ensure corrective actions are implemented and sustained Escalate and follow up critical cases end‑to‑end until closure Query & Supplier Coordination Oversee the query management handled by the external partner — ensure proper categorization, prioritization, and timely resolution Support supplier communication on escalations (missing data, disputes, invoice corrections, payment clarifications) Align with internal teams to secure approvals and information required to process invoices ECM Workflow Quality (Comarch) Validate OCR results, AP queue behaviors, workflow routing (“send to employee”) and approval bottlenecks Identify incorrect classifications, missing metadata, and workflow breaks; document issues and request fixes Support testing of enhancements and template updates; keep procedures and knowledge base current Root‑Cause & Continuous Improvement Perform root‑cause analysis on repeated errors (e.g., GR/IR mismatches, master data, PO issues, workflow defects) Recommend sustainable corrective measures to the I2P GPO and track their implementation Contribute to AP performance reporting (processing times, backlog, error rates, rework) . Qualifications 2–4 years’ experience in Accounts Payable / Invoice‑to‑Pay / Shared Services or AP performance control Solid understanding of AP workflows (OCR/ECM, approvals, 3‑way match, GR/IR , exception handling) Hands‑on experience with ECM/workflow tools (ideally OCR‑based, e.g., Comarch) and SAP FI/MM Comfortable working with KPIs, dashboards, aging lists, and exception queues Analytical, structured, detail‑oriented; assertive in driving actions across stakeholders Strong cross-functional collaborator and you are a strong communicator Fluent English ; Portuguese is an advantage Why this role is attractive Direct operational impact on the stability and quality of global AP High visibility toward the I2P GPO and cross‑functional stakeholders Work at the intersection of systems, process, and performance (ECM, SAP, KPIs) Clear development path toward Process Analyst, GPO Support , or AP Operations Lead Nice to have Experience with e-invoicing standards (e.g., Peppol). Basics in procure-to-pay and three-way match. Excel/Pivot/Power BI for KPI analysis. Hands-on with ticket/workflow tools (e.g., ServiceNow, Jira). Legal Notes GDPR‑compliant handling of personal data; collection limited to job‑relevant information. No collection of irrelevant private information in line with Portuguese data‑protection rules. Fully non‑discriminatory posting in accordance with EU and Portuguese labor law Keenfinity Benefits includes: ⚖️ Flexible work conditions 🔀 Hybrid work system (2 - 3 days at the office) 🧑‍⚕️ Health insurance and medical office on site (nutrition, psychology, physiotherapy and general clinic) 🍽️ Canteen 🅿️ Free parking lot 🏋️ Sports and health related activities (gym) 📚 Training opportunities (i.e., technical training, foreign languages training) & certifications 📈 Opportunities for career progression and continuous professional development 🌐 Exchange with colleagues around the world 💲 Access to great discounts in partnerships and products 🌍All our positions are open to people with disability