Accounts Receivable Administrator

About us SFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings. Our mission is to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life. About the role The Accounts Receivable Administrator will play a key role in supporting the smooth running of SFG20’s finance operations, with a particular focus on sales ledger activity. You will be responsible for maintaining accurate customer records, processing invoices and payments, supporting credit control, and providing reliable reporting to help the business manage cash flow effectively. Working closely with internal teams and customers, you will help ensure billing and payment processes are accurate, timely and customer-focused. Key Responsibilities Invoicing & Billing Operations Set up new customer profiles in the accounting system, verifying creditworthiness and tax statuses. Handle routine correspondence with customers and internal departments regarding billing or payment statuses. Manage credit note requests and ensure transactions are authorised according to company policy. Payment Processing & Cash Application Post and reconcile daily customer payments received. Set up and maintain GoCardless direct debits and Stripe payment links. Match cash receipts accurately against open invoices, identifying and resolving any underpayments or discrepancies. Collections Monitor the Accounts Receivable aging report weekly to identify overdue balances. Contact customers with outstanding balances via phone and email in a professional, courteous, and customer-focused manner. Collaborate with Account Managers or Customer Success teams to resolve billing disputes or contract adjustments. Reporting & Period-End Support Prepare monthly AR aging metrics and debtor summaries for management. Assist with month-end closure activities, including reconciling the provision for bad debts. Assist with cash flow forecasting including maintaining a schedule of expected future direct debit collections and anticipated payment dates for non-direct debit customers. Maintain organised digital financial records and archive historical accounting data securely. Support the team during annual internal or external audits by gathering requested documentation and files. Essential experience Previous experience in a finance administration, sales ledger, accounts receivable, credit control or similar role. Experience raising invoices, processing payments and maintaining accurate customer/account records. Confident reconciling payments, matching cash receipts to invoices, and resolving discrepancies. Experience communicating with customers about invoices, payments or overdue balances in a professional and helpful way. Good working knowledge of Microsoft Excel and finance/accounting systems. Strong attention to detail, with the ability to manage accurate records and follow finance processes. Comfortable working to deadlines, particularly around month-end, reporting or payment cycles. Ability to work collaboratively with internal teams such as Sales, Customer Success, Account Management or Finance. Desirable experience A finance qualification such as AAT Level 2 or Level 3 would be beneficial, but not essential. Experience of using Microsoft Business Central or similar ERP accounting solution. Additional Information All candidates must be able to demonstrate a pre-existing right to work and travel within the UK. We are unfortunately not able to offer sponsorship. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Our Benefits: 🏖 26 days holiday + Bank holidays + buy up to 5 days 🏥 Private Medical insurance with BUPA 🏡 Remote/Hybrid first policy 💙 Employee Assistance programme with WeCare 👨‍👩‍👧 Enhanced Family Friendly Benefits 🏋️‍♂️ Gym Discounts 🚀and more! Equal opportunities for everyone Diversity and inclusion are our priorities, and we’re ensuring we have lots of support so our people can grow at SFG20 and do their best work! We embrace diversity by fostering an inclusive environment where everyone feels welcome, safe and able to bring their whole self to work. We’re an equal opportunity employer. Applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If there’s anything we can do to accommodate your specific situation, please let us know.