Accounts Receivable Advisor

Job Description Reporting to the Sr. Manager, Accounts Receivable , the Accounts Receivable Advisor’s primary responsibility is to support the residences for all billing related issues and collections, proactively identify opportunities to improve, develop and maintain procedures for receivables processes. This position will be located at our Head Office in Markham, Ontario and will have flexibility for both remote and in-office work based on our hybrid work model. Key responsibilities include: Oversee the resident maintenance and billing processes completed in the residences using the applicable system (PointClick Care ) . Conduct reviews of monthly reports and reconciliations to monitor accuracy and completeness of billings and trust accounts, and compliance to corporate policies . Proactively identify opportunities to improve receivables processes. Develop and maintain procedures for receivables processes . Oversee month end balancing and closing, as well as billing and EFT’s . Assist with Support Office banking and follow-up on PGT’s and CTS deposit s. Monitor rate increases and review census for accuracy . Calculate resident annual rent increases (retirement). Reconcile Trust accounts monthly and escalate homes not following policy to supervisor/ manager. Follow up on resident refunds, current and stale dated. Ensure that corporate cash flow is maximized by ensuring residents pay on a timely basis. Follow up on NSF payments, as well as monitor and track collections activities for all accounts over 30 days. Process and monitor desktop audits as per schedule. Establish effective working relationships with management in the sites and provide support and training as required . Uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Extendicare ’s Code of Conduct . Other duties as assigned. What we’re looking for: Degree or diploma in Business Administration Previous general accounting experience in a complex computerized environment Familiar with Microsoft office suite (word, excel,) Experience with PointClickCare considered an asset Highly organized and detail oriented with excellent multi-tasking and problem-solving skills Excellent communication, interpersonal and client services skills Able to communicate with all levels of organization’s management Positive attitude with a “can do” approach to finding solutions Ability to deal enthusiastically with change Experience in a mid to large-size company preferred What Extendicare has to offer: At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect: Continuous mentorship, support for life-long learning and growth opportunities Opportunities for advancement and career growth within the organization A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work. Employee Family Assistance Program. Robust benefits package Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of long-term care homes (both owned and under management contracts), deliver over 11 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 150,000 beds across Canada. Extendicare proudly employs nearly 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better. #ExtendicareFinance Time Type Full time Compensation Details Compensation will be discussed during the recruiting process. ​ At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.​ ​ We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position. ​ Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.​ ​ We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.​ Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities. Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [email protected]. We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.