Accounts Receivable Clerk II

REMOTE POSITION WITHIN WASHINGTON STATE If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services! We are currently looking for an Accounts Receivable Clerk II with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption. Who we are – Our Mission We empower justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024. What We Offer At Pioneer, our employees are important. That’s why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance. Compensation: New hires for this position typically start between $ 21.79 and $27.24 hourly , depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions . While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors. Benefits: Eligible after 30 days of full-time employment (minimum of 30 hours/week): Medical Flexible spending Dental Vision Additional coverage after 60 days: Life AD&D Disability Other benefits: Dependent Daycare Flexible Spending Tuition assistance (100% for bachelor's, 50% for graduate programs) Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution) Employee recognition programs Public transportation discount Employee assistance program (EAP) Join Pioneer and be part of a team that values and invests in you. W hat you ' ll do The Accounts Receivable Clerk II is responsible for preparing and processing claims and invoices for the business unit; pursue collection of all claims until payment is received. This position maintains the business units and client financial records, and performs other work associated with the billing process. PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage client accounts; prepare accurate invoices and statements, claim generation and submission, collection and posting of payments. • Identify and resolve patient billing questions and issues. • Use assertive follow-up techniques with payers, providing information, corrections and problem resolution. • Post payments and adjustments to ensure accurate balances. • Reconcile insurance remittances and payments, research claim denials and generate claims corrections. • Provide accurate billing reports to management and administrative staff. • Responsible for the timely submission of all patient billings to payers. • Correct and resubmit billing denials and errors to payers and Accounting department. • Identify and resolve any trends for non-payment of claims, communicating all issues to the Accounting Supervisor and the Business Unit Director. • Identify and resolve all credit balances or refunds. Completes month end process to Accounting in a timely manner. Participate in education activities. Perform other duties as assigned. What you'll bring (required qualifications): High school diploma or GED Minimum of two years’ experience in customer service capacity Excellent verbal and written communication skills Proficient in Microsoft Office Preferably you'll bring (preferred/desirable qualifications): Two year associate degree in a related field EEO Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disabilit y, or protected veteran status. EEOC is the Law/EEO Policy Statement Pioneer Human Services is a Drug-Free Company Pioneer Human Services is a drug free company. Pioneer’s existing drug-free workplace policy prohibits the use of marijuana, including medical marijuana, and complies with Washington law. As such, this position is subject to drug testing during employment, to include testing for marijuana