Accounts Receivable Collection Analyst

Position Summary: Collects delinquent receivables in assigned territories. Monitors & Investigate customer accounts to identify outstanding debts. Provides customer service for all accounts in assigned areas by email and heavy phones. Essential Duties: · Collects delinquent receivables for assigned territories as to improve the Company's cash position while maintaining a positive customer relationship. Including finding & contacting clients to ask about their overdue payments. · Settles and process payments, discounts, negotiated/compromised settlements, including possible refunds. · Identify and settle customer issues and send discrepancy notices to appropriate co-workers if needed, to complete disputes to satisfactory resolution. · Resolves customer disputes to ensure overall customer satisfaction in resolving billing and customer credit issues. · Ensures the appropriate Sales department co-workers are kept current on issues that may be delaying order approval. · Provides paperwork copies and reports as requested in support of collection activities. Maintains collection activity file. · Establishes and maintains credit files based on financial information to support credit decisions. · Evaluates orders and approvals or denies credit limits up to the policy guidelines. · Verifies payment terms, funding sources, and ensures proper documentation is in place. · Releases order investigations that have been approved. · Responds to customer service calls relevant to billing errors, refund requests, tax exemption status and initiates appropriate action. · Prepares monthly reports (month end comments, company top ten report, bad debt review) to advise management of receivable issues. · Demonstrates behaviors consistent with the Company's Vision, Mission, Values in all interactions with customers, co-workers and suppliers. · Complies with all company policies, procedures and safety standards. Education/Experience: Required: High School diploma BC/Microsoft 360 experience Preferred: Associate's/Bachelor's degree One year related experience Competencies: Knowledge of Microsoft, Excel & Word Knowledge of billing procedures and collection techniques Familiarity with laws related to debt collection & (FDCPA) Fair Debt Collections Practices Excellent oral and written communication skills and strong customer service skills Negotiation & Problem Solving Skilled Physical Demands and Work Environment: Remote Long periods of sitting and looking at the computer