Accounts Receivable / Credit Controller

Accounts Receivable / Credit Controller Location: London Working Pattern: Hybrid – 4 days in the office (Mon-Thu) / half day (Fri) remote Remote Day Benefit: 1pm finish Systems: Salesforce, Certinia (FinancialForce) Role Overview Terrapinn is seeking an experienced Accounts Receivable / Credit Controller to manage the end‑to‑end sales ledger and credit control function within a fast‑paced international events business. The role is responsible for timely invoicing, cash collection, and accurate AR reporting, with active involvement in month‑end close processes using Salesforce and Certinia (FinancialForce). Key Responsibilities: Accounts Receivable Raise accurate and timely sales invoices in Salesforce and Certinia (FinancialForce) in line with contractual terms Maintain customer master data and ensure the integrity of the sales ledger Allocate customer payments promptly and resolve unallocated cash items Investigate and resolve invoicing and billing discrepancies Manage credit notes and billing adjustments where required Credit Control Proactively chase outstanding balances via telephone and email Manage customer credit limits and payment terms in line with company policy Monitor overdue debt and escalate high‑risk accounts when appropriate Build and maintain strong, professional relationships with customers and internal stakeholders Month‑End & Financial Close Support the month‑end close process for Accounts Receivable in line with reporting deadlines Ensure the sales ledger is fully up to date and reconciled prior to close Review and resolve aged debt, credit balances, and outstanding queries Prepare and support AR reconciliations , including debtor and cash balances Assist with month‑end billing and revenue checks within Salesforce and Certinia Provide explanations for movements in debtor balances month‑on‑month Support internal and external audit requests relating to Accounts Receivable Reporting & Stakeholder Support Produce weekly and monthly aged debtor reports Support cash flow forecasting and AR reporting for Finance Management Work closely with Sales and Event teams to resolve billing and payment queries Contribute to continuous improvement of AR, credit control, and month‑end processes Skills & Experience: Essential Proven experience in Accounts Receivable and Credit Control Hands‑on experience with Salesforce and Certinia (FinancialForce) or similar finance systems Strong understanding of sales ledger management, cash allocation, and debt collection Experience supporting month‑end AR close activities Confident communicator with B2B credit control experience Strong Excel skills (PivotTables, lookups) Desirable Experience in an events, exhibitions, media, or fast‑paced commercial environment Exposure to multi‑currency or international customers Experience working to tight month‑end deadlines Personal Attributes Proactive, organised, and resilient Strong attention to detail and ownership of tasks Commercially aware and customer‑focused Comfortable working in a high‑volume, deadline‑driven environment Working Arrangement & Benefits Hybrid working: 4 days office‑based, 1 day remote Early finish: 1pm on remote working day Exposure to a global events business and collaborative finance team Competitive salary and benefits package